How to Keep Emotion Out of Criticism

Good morning,

Will Guidara , author of Unreasonable Hospitality, is an exceptional people manager. Under his watch, Eleven Madison Park became the first restaurant in history to go from 1 to 3 Michelin stars in one year! He credits The One Minute Manager by Ken Blanchard for teaching how to give feedback:

Criticise the behaviour, not the person. Praise in public; criticise in private. Praise with emotion; criticise without emotion.

REFLECT

Ask yourself:

• Are you afraid to have difficult conversations? Do you wait until things become emotionally charged to speak up?

TAKE ACTION

Will uses the example of a server coming to work in a wrinkly shirt. Hey, this person couldn’t care less about the amazing organisation you’re trying to build!

Your resentment festers the longer you don’t say something. It starts to feel personal and emotional. So, avoid such a situation with early, clear, and drama-free corrections. Pull the person aside and say “Good to see you. That shirt’s looking a little rough. Head upstairs and give it a once over with the iron.”

BE INSPIRED

“Your team can’t be excellent if you’re not holding them accountable to the standards you’ve set.” – Will Guidara