How to Keep Customers Coming Back ??
Fit Small Business
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The Ultimate Guide to Customer Retention
Keeping a plump customer base is a unified goal for all business areas. In this endeavor, customer retention remains the most feasible blueprint, rooted in providing exceptional customer experience (CX) in all stages of the sales process. Uncover what it means to retain customers, metrics and strategies you can implement, expert tips, and the latest trends.
50 Payment Trends & Statistics to Know (2024 Edition)
Learn about key payment statistics around consumer preferences for speed and convenience, including a decline in cash use and an increase in mobile and contactless payments.
Payment trends and technologies like buy now, pay later (BNPL) and innovations across traditional payment channels like live chat and messaging platforms have also mushroomed into the mainstream. Below, we review general customer payment preferences and payment statistics and trends across the retail, ecommerce, restaurant, and B2B industries.
This Month's Writer Spotlight
Meet Anna Dizon, her area of expertise is payment processing and technology! Anna loves the challenge of taking a complicated topic and crafting an article to provide, not just the best answers, but also breaks down the concepts into simpler ideas.
A fun fact about Anna is that she began her career handling phone customer support for PayPal - an experience that she can only describe as an “eye opener.”
Also, August 30th marks her 7th year with Fit Small Business!
Check out these articles she's written: