HOW A JOKE INSPIRED A SOLUTION TO THE BROWSER COMPATIBILITY CHALLENGES OF THE ENTERPRISE

What started out as an ongoing joke with many of our enterprise clients, turned out to be a real pain for IT executives. It always came when a project was completed and the client would send an email, or call to compliment us on how great our platform is for mobile-omni-channel compatibility then adding something like: “I wish you could do the same for desktops…”

For a long time, we didn’t pay attention to this remark, but when we finally stopped to ask  what they really meant, we couldn’t understand how WE didn’t realize it sooner…

 Mobile apps development complexity? This is not a new story!

Over the last few years we’ve dealt with and solved many mobile challenges including; the growing variety of devices and channels, UI and UX concerns, browser compatibility and native-related development obstacles, the almost impossible maintenance cycles, and the challenge to be fast, agile and up-do date with the latest trends of the market.

However, these issues if we really think about it, weren’t  “born” with the rise of mobile. Enterprise (desktop) application developers and executives have “suffered” with these issues for years. We all know how complex any simple application upgrade be, how long update cycles can take, even if they include only slight changes in the UI or UX, and how in many cases business goals are postponed or ignored, due to browsers and device (resolution) compatibility issues.

Same issues, different name – browser compatibility

According to Gartner, most enterprises, although claiming to have one standard browser, are usually supporting many. Having said that, the most common browser found in the enterprise is still Internet Explorer.

With Microsoft’s announcement of Internet Explorer’s end-of-life and the rise of their new browser “Edge”, many enterprises are about to face a great challenge.

Gartner’s recommendation is to support multiple browsers; Chrome, Firefox, Edge, Safari, etc.. However, they also admit that this is easier to say than to do.

The problem of browser compatibility is two-fold; on the one hand we have the need to support newly developed applications on old browsers; on the other hand, we now need to support legacy applications on new browsers. To address this challenge, enterprises will be faced with a long, manual, and frustrating process that could last years.

Can it be done differently?

Automatic support for browser-compatibility

Yes it can, and it can offer much more!  The secret is AUTOMATION.

What we found out after investigating the concerns of our clients, and listening to their needs, is that once again automation will ease the process, make it feasibly doable and give enterprises the support they need to deal with such a great challenge.

Using our AI technology, we developed the first and only robo-developer to support bi-modal applications’ browser compatibility. Using the Zuznow’s Desktop-to-Desktop (DtD) extension, enterprises will be able to seamlessly assure;

1. Automatic future proofing; full compatibility for legacy systems (built for Internet Explorer), to modern browsers (Edge, Chrome, Firefox, Safari)
2. Backward compatibility; full support for new applications built for modern browsers will also work on old Workstations with Internet Explorer and small screens
3. Easy and fast, small ad-hock tweaks to fix compatibility issues caused by browsers’ rapid updates
4. Full UI and UX facelift with no upgrade requirements or changes to the original application

Over the last few years we have seen many areas where mobile trends and tendencies have affected desktop behavior. Here as well, what WE originally tackled as a “mobile” problem, revealed to have a much bigger affect on enterprise application development, and on an enterprise’s course of business as a whole. Using the Zuznow platform and the DtD extension enterprises will be able to continue and react more agilely to market trends and changes while achieving their KPI’s in an ever-evolving world.