How to be intentional with transparency
Rachel Botsman
![Rachel Botsman]()
Rachel Botsman
Leading expert on trust in the modern world. Author of WHAT’S MINE IS YOURS, WHO CAN YOU TRUST? And HOW TO TRUST & BE TRUSTED, writer and curator of the popular newsletter RETHINK.
We’re often told that transparency –sharing lots of information – is THE magical cure to all our trust problems. That more transparency equals more trust. But does it?!
As some of you readers might know, the relationship between trust and transparency is one of my favourite Rethink topics! That’s why this week we’re rethinking how transparency can be used as a tool to earn trust with clients, customers, or colleagues if used intentionally and with care.
Well said. Being transparent is not a magic solution that improves your organisation's culture. Building employee engagement and trust takes time, through being authentic and intentional.
Co-CEO, STiR Education
1 年Great distinction - I’ll be using this! Thank you
Trust Specialist at TrustFinder–I help organizations and individuals with their fundamental search to #trust in a #culture of #distrust.
1 年I find the relationship between transparency, trust, and distrust is an important one to unpack. I often use the illustration below to think of trust, distrust, and transparency. We need enough transparency to demonstrate trustworthiness, but not so much radical transparency that trust becomes irrelevant or encourages distrust. Understanding these dynamics allows us to see how judicious transparency sustains trust, while excessive or inadequate transparency undermines it. The illustration helps visualize how to balance transparency for optimal trust in relationships and organizations.
Expert communications and engagement strategist, super-charged with legal thinking
1 年Love this
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1 年Agree, Rachel Botsman. Transparency with a purpose builds trust.