?How intelligent is your company?

Intelligent companies are able to adapt quickly to changes in their market, using its human talent knowledge to adapt business plans as required by the situation that the organization is facing. Intelligent companies remain alert to any changes, especially technological, are quick to respond and well informed to make the best decisions, are constantly making changes to the way they operate (internally and externally) based on acquired knowledge and market environment demands.

How do you get there? In order to operate under the scheme of intelligent business, it is important that all their members have a clear understanding of the mission and vision of the organization, and are able to adapt them with an appropriate creative communication between all components of the organization and actors with which it interacts.

It is all about an absolute capability to adapt the organization to changes, where technological advancement, information and human capital are the pillars of work activities and leadership development. Appropriate technological tools is the perfect partner to optimize the operation of any organization that is constantly being updated because they provide the necessary support to constant changes in operating process.

An organization learns when it translates the lessons learned from its past into rules that guide its behavior in the future. Organizational culture clearly affects the way knowledge is disseminated, decisions are taken and innovation takes place. Organizational culture always offers the conditions for projects, programs or systems to be given. Currently market changes are occurring so fast that it is required that information systems also learn by themselves and be “Intelligent”.

This is where Artificial Intelligence (AI) comes in, which is the intelligence exhibited by computers. In computer science, a "Intelligent" machine is a flexible rational agent that perceives its environment and takes actions to maximize chances of success in any goal, so now comes the new concept Intelligent System that is a computer program that brings features similar to human intelligence behavior.

Artificial Intelligence technology is not as threatening as many people believe, although it is very novel and that is changing the world much faster than any other technology to date. The important thing is that if you use it as an ally in sales, you can drastically improve each of the areas of your business, eliminate inefficiencies, optimize your business processes and save a lot of ... a lot of money.

Nowadays, 80% of executives think that AI solutions can immensely improve their productivity, so it may be enough to convince you of their tremendous power. So, let's see how you can harness all that power of Artificial Intelligence in your companies from today:

1. Customer service: All companies know how important this area is and how much it can affect your brand. People do not like to feel they are being served by a machine without intelligence, or having to wait hours in line for services, pressing buttons and being transferred hundreds of times to get through to the right person. The answer is the chatbots.
2. Information Technology and Security: Around 44% of 835 companies polled by Tata Consultancy Services say they are already using AI to detect and prevent intrusions. 41% use it to solve users technical problems, 34% to reduce the workload and automate their processes in the production area and another 34% are using it to evaluate the internal compliance of the technologies they have approved. According to the Harvard Business Review, Gartner consulting predicts that by 2020, at least 75% of digital security tools include predictive and prescriptive analytics based on heuristics (method of promoting knowledge), AI skills and machine learning algorithms.
3. Business Administration: AI can help many activities related to running a business. For example to schedule sessions and team meetings, to schedule business and support decision-making.
4. Finance and accounting: According to Forbes, Accenture predicts that 80% of finance and accounting tasks will be automated in the coming years. KPMG is developing a set of powerful tools with predictive analytics capabilities to their customers. These tools allow you to interrogate, analyze and compare the predictions that support the value of its assets in financial statements. Intelligent systems can automatically capture business information over the Internet.
5. Human Resources: Many of the people working in HR know how tedious and time consuming that can become recruiting process, as interviewing and hiring. So it is understandable that they love the idea of applying AI to this type of process.
6. Technical procedures in many other departments: AI also has multiple applications in several technical procedures. Companies around the world are implementing it, such as Japanese insurance company Fukoku Mutual Life Insurance that decided to replace 34 people who made up his staff for the AI Watson Explorer, IBM, according to Computer World UK. The artificial intelligence system will calculate the payments of the insurance policy, through an analysis of medical certificates, information about surgeries, procedures and internments.
7. Marketing and sales: Smart marketing systems include data mining models to predict customer behavior based on their previous purchases so we can suggest what would be your next purchase or offer cross-selling complementary products. Intelligent systems learn to detect patterns of behavior and predict future actions to generate more sales.

You need to ask yourself the question ?How intelligent is my company? and be aware of changes that exist in your market. You need to incorporate intelligent systems that learn from the information they consume and as they learn, to be prepared in the future to predict the best decisions to be made in your company in an increasingly changing and uncertain market.

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