How to Increase Customer Lifetime Value with Fulfillment
Did you know that most ecommerce brands don’t make a profit until a shopper’s third purchase??
It’s important to find ways to re-engage with customers to encourage repeat purchases. Many brands do this by:
In today’s digital-first retail environment, fulfillment and delivery are key factors in creating an excellent customer experience. eCommerce shoppers’ first physical experience with a product is the delivery experience, making fulfillment a key factor in increasing customer lifetime value.
While fast shipping promises can attract new customers, actually delivering on those promises can retain them. A recent study by Gartner revealed that poor supply chain performance can significantly decrease customer loyalty – even more than price increases.
Read the full article here: https://ware2go.co/articles/how-to-increase-customer-lifetime-value/
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