How to improve quality of service in your hospitals?

The healthcare landscape is undergoing a tremendous transformation as there is a paradigm shift towards value-based care recently. Therefore healthcare consulting firms recommend a greater emphasis on holistic care approaches and improving clinical outcomes at reduced costs. Achieving both these aspects is challenging for all healthcare facilities including hospitals. The proper role of hospital financial management and hospital operations management is thus vital for improving the quality of services rendered without increasing the costs incurred.

 To provide optimal quality of care,hospitals need to display strong evidence of patient engagement.So,hospital consulting firms advise hospitals to strive for the maintenance of meaningful relationships with patients, physicians and public communities throughout the entire care continuum. To do this, the first step is to do a thorough hospital gap analysis to identify the flaws in the existing system, explore the areas for improvement and identify strategies to accomplish it. Besides this, Hospital Quality Management must be optimized to create proven success stories. 

 Strategies to improve Hospital Service Quality 

• Deploy the insights of Healthcare Analytics-Hospitals can utilize the rich insights from patient feedback to personalize treatment plans and manage lifetime conditions. The data from electronic health records may be used by physicians and other hospital staff to make informed medical decisions regarding the care plans.The statistical modeling used in analytics is useful in devising targeted marketing campaigns for both existing patients and new ones. By doing this, patients are empowered with personalized information to seek care services and take careful decisions.This information also helps hospitals to develop, launch and promote multi-channel campaigns that can be used to target a specific demographic segment of patients who are at high risk or have chronic health issues. It also aids in formulating community-based programs for creating disease awareness and encouraging preventive healthcare measures. Thus, hospitals can proactively guide patients towards the right treatment plans in a timely fashion.
• Improve physician engagements to build robust healthcare systems-Studies show that proper physician engagements and doctor-patient relationships are very critical to improve the quality of hospital services and build strong healthcare systems. By increasing the physician’s performance and commitment, hospitals can nurture better relationships with all patients, caretakers and other stakeholders in the healthcare chain. Hospitals can also create targeted physician messaging based on psychographic, behavioral, medical, social and other vital data inputs to provide personalized care services. Such measures help hospitals to retain the existing pool of doctors,attract new skilled talent and meet the needs of all employed staff using reliable tracking and reporting capabilities. This capability also helps in securely maintaining patient data and confidentiality without information leakage.
• Create conducive patient-friendly spaces-All hospitals must ensure that they have hygienic facilities with clean sanitation, uninterrupted power and water supply, sufficient waste disposal mechanisms and sanitation. The adequate spacing of all hospital areas is also very critical especially now with the pandemic of the coronavirus as social distancing prevents the spreading of infections. These spaces must also be designed, organized and maintained to provide seamless services without disrupting patient privacy. Proper hospital architecture and infrastructure planning are also required to ensure adequate stock of medicines and drugs, clinical supplies and equipment including masks, disinfectants and ventilators, particularly in the current COVID outbreak.
• Hospital staff training and motivation-All hospital departments must be equipped with well-trained and competent staff to cope up with the expected workload and ensure their prompt availability. Many staff members face hurdles in providing quality care due to inadequate training, low compensation and benefits, poor self-esteem and motivation. Hence hospitals must focus on proper staffing, training and human resource management so that the employees are sufficiently rewarded and paid to remain committed and maintain healthcare ethics scrupulously.
• Focus on communication and research-Proper communication mechanisms must be adopted by the hospital management with all the employees. This ensures that they are clear with the hospital vision, mission and goals so that they may plan and execute their tasks accordingly. Hospitals must also invest sufficient funds for doing research and conducting online engagements to keep in pace with the latest healthcare trends, patient responses and preferences.

To raise the standard and quality of hospital service levels for enhanced patient satisfaction,please seek the professional healthcare consultancy services of Frontenders .We have the following doctors on the panel