How to Improve Customer Experiences Using Process Orchestration, Automation, and AI | Camunda Monthly - July 2024
Hello and welcome to the July 2024 edition of Camunda Monthly! You can always catch up on earlier editions here.?
We are fresh off our 2024 retreat. This year, we were joined by nearly 400 Camundi in the Dominican Republic where we celebrated our successes from the first half of the year, aligned on what we want to accomplish together in the second half, and enjoyed plenty of fun in the Caribbean sun!
We also learned that next year’s retreat will happen in the French Alps. Does that pique ??? your interest? Learn more about joining our team here.
??CamundaCon 2024 NYC Agenda Now Live
CamundaCon is now too big to fit into one event–or even just one continent, for that matter–so we are excited to continue the Camunda World Tour with even more of the Process Orchestration Conference on October 16-17.?
The agenda for CamundaCon 2024 NYC is now live and it’s full of the latest trends, emerging technologies, exciting insights, hands-on demonstrations, live workshops, and more. Experts from Walmart, Cigna, U.S. Bank, Capital One, Atlassian, Intuit, HSBC, and more will take the stage in New York City this fall. Our top 5 agenda highlights can be found on our blog.?
Save your seat to be a part of the action. Prices for in-person tickets will increase on September 9.
?? Camunda 8.6.0-alpha3 is here and some of the updates include:?
Web Modeler
Desktop Modeler
Connectors
Operate
Zeebe
Optimize
Camunda 8 Self-Managed
Learn more about our July 2024 alpha release in the release notes or on our blog.?
领英推荐
VIDEO
In this video, Senior Developer Advocate Niall Deehan shows how to build a process for assessing financial risk. This process uses DMN (Decision Model and Notation) to establish the rules, AI to enhance the results into actionable next steps while maintaining the required level of user confidentiality, and BPMN (Business Process Model and Notation) to orchestrate the process. Niall’s example can also be found on GitHub.?
TUTORIAL
Have you asked yourself what can be done with our Camunda 8 JavaScript SDK for Node.js and whether it was possible to use this SDK in an AWS Lambda function to start a process in Camunda SaaS? We have! And, on our blog, Senior Sales Engineer Joe Pappas shares how to build a running demo.?
BLOG?
It can often be easier to feel the benefits of automation than to measure the return on investment (ROI) of automation projects. But this is no way to show the impact on your organization. Dive into the benefits of automation, how to understand ROI in automation, and examples of key metrics with this blog post.
Thank you to @izgabel for this contribution to Zeebe which implemented a very complex BPMN element. We appreciate your time and collaboration!?
The Camunda Forum is one of our favorite places to connect with community members and Camunda users, and to see community members support each other. In the latest episode of the Camunda Community Podcast, hear two of our most active Forum contributors and Camunda Champions, Jean Robert Alves and Thomas Heinrichs, share their experiences with the Forum and why they keep coming back.
We're also excited to share that the Camunda Forum also now has a Community Job Board category! If you know of an opportunity where Camunda knowledge is a core competency, be sure to share. We know our community will be thankful.
??? Mark Your Calendars
July 31, 2024: University ?? [online] (DE): Process Mining meets Automation: Finde und l?se deine Business-Blindspots
As customer expectations evolve, so must customer experiences. Automation and process orchestration can help.?
Automation technologies can range from simple task-based systems to complex artificial intelligence applications capable of responding to nuanced customer needs. For example, Atlassian’s savvy support bot, Suzie, can handle policy configuration for business users, product quotes, as well as audit and license reporting.?
Using process orchestration to integrate automation technologies such as RPA (robotic process automation), BPM (business process management), and machine learning has been proven to improve response times, deliver personalized customer experiences, increase accuracy, and optimize workflows. Learn more in our blog post, The Role of Automation in Enhancing Customer Experience.?
One area where AI and ML can improve the customer experience is the onboarding process. Incorrect or even fraudulent identification information can leave an organization open to risk. Using AI and ML can help:
In our blog post, Predictive Models in Customer Onboarding Risk, we explore a real-world example using predictive analytics during customer onboarding.?
Process orchestration is key when creating and scaling seamless omnichannel customer experiences that integrate different technologies including RPA, BPM, and AI. An omnichannel approach aims to integrate every customer touchpoint and create a cohesive and consistent experience whether a customer is in a physical store or using different devices. Outdated technologies, disconnected processes, and hidden business logic are common challenges to providing end-to-end customer journeys. Since process orchestration coordinates many different tasks, processes, and technologies together, it provides visibility, reliability, flexibility, and reusability. We explore these benefits and more on our blog.?
According to Gartner, “Process orchestration is critical both to manage end-to-end customer journeys and to provide consistency of experience to the human workforce.” With advanced maturity, the optimized use of process orchestration can enable organizations to create better end-to-end, omnichannel customer experiences. Further assess the value and opportunity with our Process Orchestration Maturity Model.
Thank you for reading this edition of Camunda Monthly. Our community makes us who we are. We encourage you to ask questions and share feedback. Reach out to us at [email protected] or join us in our forum.
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??p.s. Even More Chances to Connect!?
September 24-25: DiGiGOV Expo’24. London, UK.