How to Implement Enterprise Automation in Different Industries?
Introduction
Enterprise automation has been groundbreaking in the business world to optimize operational processes, increase efficiency, and gain valuable insights. Enterprise automation is the use of artificial intelligence to automate repetitive, rule-based tasks, such as data entry, invoice processing, customer service, etc. Enterprise automation can utilize these opportunities and accelerate workflow.
Implementation of automation necessitates process mining to be done beforehand. In this newsletter, we'll explore the best practices and lessons learned from our expertise in implementing enterprise automation in various industries. We will also highlight some of the case studies that demonstrate the benefits and impact of our solutions.
Key Takeaways
Application of Enterprise Automation
Enterprise automation can be applied to any industry that involves business processes, data, and human interactions. However, each sector has its specific characteristics, challenges, and opportunities that require a tailored approach and solution.
In banking, core processes, such as account opening, loan origination, fraud detection, compliance, etc., can be automated using intelligent automation platforms and tools.
Healthcare providers automate their administrative processes in two ways: administrating healthcare and providing healthcare such as patient registration, billing, disease diagnoses, insurance claims, etc.
Significance of Enterprise Automation
Enterprise automation isn't just a data-analyzing technique but is essential for businesses to survive and thrive in a competitive and dynamic market. By implementing it, businesses can achieve significant benefits, such as:
An Enhanced efficiency
Enterprise automation can help businesses reduce errors, costs, and cycle times and increase productivity, quality, and scalability. If a banking client has a greater turn-around time, they can use enterprise automation tools from Ennuviz, like ClaimSense , to reduce their loan processing time and increase their loan approval rate.
Increased agility
Enterprise automation qualifies businesses to adapt to changing customer needs, market conditions, and regulatory requirements. Healthcare clients quickly and smoothly transitioned to telemedicine and remote care during the COVID-19 pandemic, which is an outstanding example of how easily automation solutions can be implemented.
Best Practices
Implementing enterprise automation is a continuous journey that requires careful planning, execution, and consistent monitoring. Over the years, we've encountered multiple cases of automation deployment, and we have identified some of the best practices that can help businesses achieve successful implementation.
Define clear objectives and scope.
Before starting, businesses should define their objectives and scope. The processes they want to automate or analyze, the outcomes they want to achieve, and the metrics they want to measure.
Involve stakeholders and users.
Stakeholders' and users' feedback on the design, testing, and execution of the solutions are vital. The integration of solutions must aligned with the interests of partners and also in increasing adoption and satisfaction.
Leverage data and analytics.
After the implementation, businesses should leverage the data and analytics generated by the solutions to monitor and evaluate the performance, impact, and value of the solutions. Customers must be able to identify and address any issues, gaps, or opportunities for improvement and also demonstrate the ROI of the solutions.
Lessons Learned
Enterprise automation doesn't come without challenges and risks. Along the way, businesses may encounter obstacles that hinder their workflow.
Aligning with strategy and culture.
Enterprise automation should not be seen as isolated or independent initiatives for a particular team or operation in a company but as integral parts of the business strategy and culture. It's the sole responsibility of organizations to align their automation goals and activities with their vision, mission, values, and principles and also communicate and promote them across the organization. A shared understanding and commitment to the solutions fosters a culture of innovation and excellence.
Managing change and resistance.
Enterprise automation may disrupt the existing processes and employees of the organization. These changes can be resisted proactively by providing precise and timely information and training, addressing their concerns and feedback.
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Partner with experts and vendors.
Enterprise automation is a complex solution that requires specialized skills and expertise to implement and operate. Businesses should partner with experts and vendors, such as Ennuviz, who have the experience, knowledge, and resources to provide end-to-end solutions and services, from consulting, design, development, and deployment to maintenance and support.
Case Studies
To illustrate the benefits and impact of enterprise automation and process mining, we would like to share some of the case studies of our successful implementations across industries.
1. Enterprise Automation: CMS Form Digitization for Providers and Payers
One of our clients, a healthcare organization, spent a significant amount of effort processing claims, appeals, grievances, and more. Handling paper-based claims and service requests at multiple human touchpoints, like data entries, increases the overall cycle time, errors, and delays in payments. There were over 180 varieties of CMS forms. This caused human errors, quantifiable interest, and penalties. The work was also repetitive and impacted customer satisfaction.
Our CMS Forms Digitization solution digitizes all CMS forms (180+), both electronic and handwritten, reducing cost, human errors, and labor intensity effort and providing seamless integration with any applications that support APIs. Data received from multiple channels was digitized into downloadable formats. The data extraction accuracy was up to 99.5%.
Some of the notable outcomes of this solution were:
2. Enterprise Automation for Claim Operation in the Healthcare Sector
Entering hospital record details into the respective screen based on the procedure type was done manually in one of our client organizations. This was time-consuming and led to multiple errors and SLA breaches. There was complexity in processing the given data due to different plans (Medicare, Ascension, Marketplace, etc.) in various states like California, Texas, and Nevada. Comparing qualifying criteria manually as part of verification steps impacted their overall cycle time.
We delivered two BOTs to address the above challenges;
Performer BOT and Monitor BOT
The performer BOT fetched the ticket information from ServiceNow. The input Excel file is attached to the ticket and copied to the shared drive. As the input file arrives on the shared drive, the performer BOT opens the sheets and adds, edits, or updates the record based on the action input. The input data is observed based on keywords, and the required data is extracted into respective AMSys screens as per process workflow. The Performer BOT runs database queries to verify the inputs to complete verification sequences.
Verification results are further stored in the spreadsheet as a daily log and sent to the Ops team to verify and act as an audit log. The Monitor BOT takes care of this activity.
Upon completion, the respective ServiceNow ticket is updated, and the ticket is closed.
Our solution resulted in:
3. Enterprise Automation for Talent Acquisition: Generic
In one of our client companies, as part of the recruitment process, the candidate's document verification for their work visa status, travel history, and passport details is critical to detecting any phony or counterfeit. Manual data entry, verification, and validation to check against multiple systems are labor-intensive, time-consuming, repetitive, and tedious. This method was highly inefficient, caused delays in the process when the user had to handle checks for multiple candidates on a priority basis, and was time-sensitive.
Ennuviz's document forgery detection processing solution lets you capture, review, and analyze verification of work status data in real time with provided documents delivered in multiple formats. This is a generic solution that isn't specific to any industry. It allowed vendors and candidates to submit documents via numerous channels, like email or drive. It additionally enabled the talent specialist to define and modify verification rules dynamically.
The overall benefits for our client included,
Conclusion
Enterprise automation is one of the most innovative and impactful technologies that can help businesses transform their processes, performance, and results. By implementing enterprise automation and process mining, companies can achieve enhanced efficiency, improved insights, and increased agility across diverse industries, such as banking, manufacturing, healthcare, retail, and more.
About Ennuviz
Ennuviz is a leading provider of enterprise automation solutions with a proven track record of delivering successful implementations across diverse industries, such as banking, manufacturing, healthcare, retail, and more. At Ennuviz, we understand the nuances and needs of each sector and offer customized solutions that suit their goals and requirements. Talk to our experts today !
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