How I stop Outsourcing from Failing - Outsourcing 2.0 Managed Operations
Outsource staffing, Offshore outsourcing, Call Center Outsourcing, Hire a Virtual Assistant in the Philippines, sometimes those buzz words are all synonyms for the same thing, they belong to the umbrella of offshore outsourcing.
iSuporta Managed Operations - the Next Gen in Call Center Outsourcing
I've lived in the Philippines for over 10 years and I can vouch for it being the Outsourcing Capital in Southeast Asia beating India by miles because of the culture, the hard working employees and their natural knack for speaking English because they love Western movies, shows and music! And many of them are exposed to Western literature, new and old reading materials.
Call Center Outsourcing sometimes has it's Hiccups
Here's the thing Call Center Outsourcing though often superior to freelancing is not without it's hiccups. In fact if you're dealing with high attrition rates and missed quotas, or achieved quotas but at the expense of high attrition and short term gains, that's when Call Center Outsourcing sucks in spite of it's potential.
Here's a few of the things I do to prevent what commonly occurs in Outsourcing and I tell you, as long as you know what you want and you've clearly defined the parameters of what you want in terms of your bottom line, we can deliver because our brand of outsourcing Managed Operations - is designed to cut off the middle man.
- I help you manage your remote team
I make sure that every step of the way from onboarding to hiring, you are happy. We have Results Coaches in production to help you oversee your work and make sure that none of your employees are slacking off. I give you the choice between how much we manage and you manage. And this ensures that your work is always in top shape.
2. I make sure you get the software and hardware you need.
It's important that you get the software, the hardware and the protocols you need for establishing your work. This is what makes Managed Operations great, when your workflows are as customizable as you want them. And this ensures flexibility because you can use a myriad number of tools and deploy them when you have to.
3. I pay my employees right. You pay them right. - Full Cost Transparency
Full Cost Transparency is something that is often missing from many contact centers today. If there's corruption and your remittances don't go anywhere near your employees, that is the reason for high attrition rates, unhealthy competition among staff and you just get people who aren't that eager to come to work.
If you know that your remote employees are getting paid right and in the Philippines, twice more than usual because of the low cost of living, that assures that you'll be getting, happy and highly passionate remote staff who will take ownership of your brand.
Taking ownership of your brand is what I do because it's what my remote staff does. They are eager to come to work because we take care of them.
We empower ourselves.
That's why we can empower you. No corruption, no hidden costs, no BS. It's the Next Gen of Outsourcing with Middle-man.
If you want to know more about iSuporta Managed Operations, send me a message or you can contact me at [email protected]