How Humility Builds Stronger Customer Relationships

 Typical customer relationship approaches focus on being friendly and upbeat. Makes sense if you operate a theme park. But what if in your operations, you have some customers who are frustrated or making a grudge purchase? In that case, employee perkiness will likely be perceived as annoying. That’s why Jeff’s approach goes beyond niceties to actually earning trust. Even when internal or external customers are frustrated.

How Humility Builds Stronger Customer Relationships from Jeff Mowatt on Vimeo.