How to Humanize Scripts & Not Sound Like A Robot

We have a love-hate relationship with scripts. On one hand, we love them because they provide a framework for how to respond in various situations. On the other hand, we hate them because a lot of advisors simply parrot scripts – they’re essentially memorizing words. The result? They don’t actually connect with the person with whom they are speaking and they come across as salesy, like those scripted cold-callers.

There’s an art to using scripts. We feel this is so important that we created a 4-part video series in our Learning Center program on the topic, entitled “Language Matters.” For a script to be effective, it must fit your personality and be delivered in your voice. The words must become your words – they must be YOU, as though these words were part of your DNA.

Making Scripts Work for You

We coach verbal communication using a process we refer to as the 3 Cs Language Model.TM  Everything you say must be Concise, Conversational, and delivered with Confidence.

So before using any scripts, you should evaluate it and take the appropriate actions using our 3 Cs Language Model.TM 

Read the rest of this article by Matt Oechsli