HOW HR SELF-SERVICE SOLUTIONS HELP BOOSTING EMPLOYEE ENGAGEMENTS

A self-service solution is a system that allow a user to perform a task, complete a transaction or utilize a service without requiring any help from the staff or service agents. The self-service solutions have wide range, it could be solely based on software, or it could be a combination of both software and hardware. Businesses in Dubai, Sharjah, Abu Dhabi and all around the UAE are using multiple different types of self-service solutions such as interactive self-service kiosks, online web portals, smartphone apps, knowledgebase, user guides and much more. When it comes to the HR there are three common types of self-service solutions which businesses are using all around the UAE, the HR self-service kiosk, online HR or employee portals, and HR smartphone applications. The HRMS or HR management systems are a software application which help HR team to efficiently perform their daily tasks, the HR self-service solutions are just an extension to it which is meant to be used by the employees instead of the HR staff. Any HR self-service solution you chose will be integrated with your main HR management system (HRMS) and it can serve your employees as an alternate service counter but with a great self-service experience. In this blog we will discuss how HR self-service solutions can help businesses boosting their employee engagements to raise employee retention and to maximize employee satisfaction.

WHY EMPLOYEE ENGAGEMENT IS SO IMPORTANT FOR A BUSINESS?

Once the employees are engaged with their work and organization they tend to be more enthusiastic about working to improve your brand image, reputation and interests. A disengaged employees will eventually lose interest, they will be performing at bare minimum and would no longer be productive. Employees that are engaged with their work, employer and co-workers tend to be more happy and satisfied and happy and satisfied employees always perform better and produce high quality work. This means tha the employee engagement have profound impact on a business’s operational strength and profitability. Here are some advantages of employee engagement and why businesses should focus on strategies and policies to increase employee engagement:

• Employee Loyalty: Employee engagement increase employee loyalty, reduce employee turnover and help businesses retain the best talent which increase operational strength.
• Higher Productivity: Engaged employees tend to work harder and produce good quality work because they like their work, they know their business value them and they are happy to be there.
• Excellent Customer Service: When employees are satisfied they tend to produce good quality work which improve customer service and help businesses increase customer retention.
• Higher Profitability: High performing employees, engaged organizational environment and good quality work tend to attract more customers and results in higher profitability.
• Employee Satisfaction: Happy and satisfied employees tend to be more productive and are much more reliable. Employee satisfaction strengthen operations and organizational performance.
• More Adoptive: Engaged and happy employees tend to participate more in new company initiatives which helps businesses to become more competitive and strong.

Employee engagement is crucial for any business, engaged employees are more autonomous and motivated, which makes management easier and let business leaders and managers focus on high-value tasks to boost business growth.

HOW BUSINESSES CAN BOOST EMPLOYEE ENGAGEMENTS WITH HR SELF-SERVICE SOLUTIONS?

The HR self-service solutions offer a variety of employee self-service features which help businesses to better connect with their employees and strengthen the HR team as well. When the HR team starts to perform well, they tend to improve employee experience and employee experience plays a crucial role in employee satisfaction. Here is how HR self-service solutions help boosting employee engagements:

HR SELF-SERVICE SOLUTIONS BOOST EMPLOYEE ENGAGEMENTS: EASY ACCESS TO HR SERVICES

One of the biggest obstacle most of the employees face is to reach out to the HR team. Whether you are working on-campus or off-campus you will have to take out time during working hours to visit the HR office. Especially when you are working off-campus it could become very hard to make an appointment with the HR and take a half day or full day off to travel to the HR office. Therefore the employees got disengaged and always try to avoid visiting the HR. However, with the help of the HR self-service solutions you can provide your employees quick and easy access to the HR services. By offering online employee self-service (ESS) portals, you can enable them to access HR services from any computer. Mostly the ESS portals are only available in the company network but businesses can also use cloud-based solutions to make them accessible from anywhere. The HR smartphone apps allow employees to access HR services from their smartphones. The HR self-service kiosks help employees to access HR services from project sites or within campus without going through the long queues and wasting time. All these HR self-service solutions provide easy access to HR services and raise employee engagements.

HR SELF-SERVICE SOLUTIONS BOOST EMPLOYEE ENGAGEMENTS: INTUITIVE SELF-SERVICE EXPERIENCE

Whether it is online HR portal or employee self-service smartphone apps or an HR self-service kiosks, all can provide 24/7 access and make service delivery much easier. These all solutions are designed intuitively and simplify processes which help employees achieve their objectives very quickly. Businesses can offer multiple languages in their employee self-service systems. Which help employees to easily access various HR services and simplify the customer journey. It is also very helpful in onboarding process, as here in Dubai, Sharjah, Abu Dhabi and in fact all around the UAE there is a large population of expats who speak different languages and have different level of qualification, computer literacy and digital know how, therefore offering them a solution in their native language can greatly increase employee interest and engagements. When employees can utilize the HR self-service solutions in their native or preferred language they tend to use it more often and without any hesitation. Furthermore the HR self-service solutions are built on smart software which can provide on-screen instructions, helping material, guides and tips to take users from various processes which also make their life easier and encourage them to utilize these systems more frequently which definitely increase employee engagements.

HR SELF-SERVICE SOLUTIONS BOOST EMPLOYEE ENGAGEMENTS: COMMUNICATION AND COLLABORATION

In this modern day and age where our lives are predominantly driven by the information technology, the communication has become more important than ever before. Employee engagement heavily rely on communication, and it is not only communication with and from the HR but in fact the entire organization should be connected in a deeper level to ensure all employees are able to interact with each other whenever needed. The HR self-service solutions can provide a plethora of features which can help improving communication and collaboration within an organization. For example, the employee contact directory can greatly help employees to quickly find the contact details of their co-workers, seniors, and so on. The announcement board is a great way for the management and HR to communication with the employees, provide them updates, news and information they need. The online portals can also facilitate HR to provide corporate knowledgebase, instructions and updates instantly to all the employees. The company calendar and announcement center can keep your employees up to date and keep them interested and informed. The HR self-service solutions also provide internal messaging system, file sharing and document sharing features which are very useful. All these and many other alike features can greatly help improving communication, collaboration and employee engagements.

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