How HR enables business transformation at Prudential Financial

HR is human centric, employee centric and customer centric

The convergence of digital technologies and new leadership mindsets are driving continuous transformations across all industries and reshaping the employee experience.

My guest on this week's episode of the Digital HR Podcast, Wagner Denuzzo, is at the heart of creating an extraordinary end-to-end employee experience at Prudential Financial. This encompasses the transformation of learning, careers and skills development for the future, as well as the creation of a talent marketplace.

With over 20 years experience in leadership development, executive coaching and HR strategy, Wagner is the Head of Capabilities for Future of Work (cool title!), with responsibility for leading the effort to design the organisation of the future at Prudential Financial. His team is comprised of workforce analytics, career services, learning and development and org design.

If your businesses are digital platforms, the employee experience has to be through a digital platform as well, especially in a distributed workforce

You can listen by clicking on the image below or by visiting the podcast website here.

In our conversation Wagner and I discuss:

• The role of HR in the wider transformation at Prudential Financial ("The HR team is front and centre in our transformation because it is about skills, capabilities and the workforce composition, that really accelerates the value creation for our customers.")
• The 'Six Points of Engagement' framework that Wagner and his team of Talent Catalysts use to align talent interventions with the needs of the business ("What we are doing is infusing expertise in enablement and letting the teams really execute with supportive workforce analytics.")
• The positive response to the transformation from the workforce at Prudential Financial ("It makes me feel very proud because our employee engagement survey in 2020 went up, when we all thought after transformation, so much change, so much uncertainty, would lead to a lower engagement and actually it went up because the way we responded to the epidemic was incredibly supportive.")
• How Prudential Financial is using data to understand skills and career opportunities ("Data visualisation is helping us really identify the skills we have and identify the capabilities that we could build with those skills.")
• Why employees and the organisation have a shared responsibility for careers and upskilling ("You own your own career, so own it. Learn and grow because that is the way you are going to grow your career as well and make an impact.")
• How to build a culture of mobility encompassing leaders, managers and employees ("Our Vice Chairman and the CEO are really clear about this. We want to give our employees the opportunity to grow with us because 'employees first'.")
• The business outcomes and culture that internal mobility can help drive ("We are creating a culture of internal mobility and I think that's very powerful. We are really seeing, year on year, 11 points increasing in internal jobs filled that didn't require agencies, that didn't require external posting.")
• The role of strategic workforce planning in the reinvention of jobs ("You don't plan your workforce just by numbers, you plan your workforce based on skills, based on demographics to increase the diversity of thought and inclusion")

This episode is a must-listen for anyone interested or involved in skills, learning and workforce planning so that’s business leaders, CHROs and anyone in a People Analytics, Learning, Workforce Planning or HR Business Partner role.

That is the goal of HR in the next five years, instilling a culture of future positive mindset, where people believe that tomorrow is going to be better than today

LISTEN TO THE PODCAST

To listen to the Podcast and read the transcript of my discussion with Wagner, head over to myHRfuture by clicking on this link: How HR enables business transformation at Prudential Financial

WATCH THE VIDEOS

As well as the podcast, there will be a couple of videos available on the myHRfuture YouTube channel highlighting two of the topics Wagner and I covered in our conversation. 

GET INVOLVED

If you enjoyed listening to this week's podcast episode, I'd be grateful if you could take the following steps:

1. Please subscribe to the Digital HR Leaders podcast and weekly newsletter to make sure you don’t miss an episode.
2. Please take the time to rate the show on iTunes. We rely on your feedback and support to make the podcast, so this is very helpful!
3. Who would you like to see me interview in future episodes? Let me know in the comments below.
4. Lastly, don’t forget to share on social media with your friends and colleagues, your support is always greatly appreciated!

THANK YOU

A huge thank you to Wagner for sharing his time and expertise with our listeners. You can connect with Wagner on LinkedIn, and find out more about the Six Points of Engagement model by reading The Journey into the future is not linear by Wagner's colleague Shradha Prakash. I also recommend reading this Deloitte article, which references the work Prudential Financial has done to activate an internal talent marketplace.

Thanks to OrgVue for sponsoring Series 11 of the podcast, and also Ian Bailie, Manpreet Randhawa, Caroline Styr and the myHRfuture team for creating the Digital HR Leaders podcast and video series.

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CATCH UP ON THE DIGITAL HR LEADERS PODCAST

If you haven't listened to all of the episodes of the Digital HR Leaders Podcast, you can catch up now by clicking on the links below.

• EP 52: Wenshan Xu - How Singapore uses skills data to support lifelong learning
• EP 51: Dave Ulrich, Brigette McInnis-Day and Rupert Morrison - The Future of HR: How can HR can be more value and business focused?
• BONUS EPISODE: David Green & Ian Bailie - 'All Eyes on HR' - HR Predictions for 2021
• EP 50: Renil Kumar - How Wipro uses People Analytics to enable hyper-personalisation
• EP 49: Michael Arena - How ONA can help understand the impact of virtual and hybrid working on innovation and wellbeing
• EP 48: Daniel West - How to Democratise People Analytics to Drive Agile Decision Making
• EP 47: Melissa Harper - How Bayer is redefining the workplace around Purpose, Innovation & Culture
• EP 46: Chin Yin Ong - How people data can drive better business and employee outcomes
• EP 45: Vidya Krishnan - Making learning a habit that matters at Ericsson
• EP 44: Simon Brown - How Novartis promotes learning curiosity to drive business value
• EP 43: Kat Kennedy - Improving Employee Experience through Learning, Skill Development & Mobility
• EP 42: Gianpiero Petriglieri - How Do You Create a Learning Culture in the Workplace?
• EP 41: Lynda Gratton - How can HR help shape the re-skilling and learning agenda?
• Bonus Episode: Diane Gherson - How IBM is Reinventing HR with AI and People Analytics
• Summer Special #5: Sophie Rwegera Khadhraoui - Building a People Analytics Function in a Humanitarian Organisation
• Summer Special #4: Dan Cable - How to help people love what they do at work
• Summer Special #3: Torin Ellis - What is HR's Role in Creating Diverse and Inclusive Organisations?
• Summer Special #2: Tomas Chamorro-Premuzic - What is the role of leadership in times of crisis?
• Summer Special #1: Amy Edmondson - How to create Psychological Safety at work
• EP 40: David Green - How can People Analytics drive business value?
• EP 39: Jeremy Shapiro - How People Analytics has progressed in the last ten years
• EP 38: Heather McGowan - How Covid-19 is accelerating the Future of Work
• EP 37: Thomas Rasmussen - How National Australia Bank has scaled People Analytics
• EP 36: Ravin Jesuthasan - Six imperatives for HR in the Future of Work
• BONUS EPISODE: Amit Mohindra & Dawn Klinghoffer - What is the future of People Analytics?
• EP 35: Peter Hinssen - What is the role of HR in driving and enabling innovation?
• EP 34: Bruce Daisley - What do business leaders want from HR?
• EP 33: Dirk Jonker - Why People Analytics needs to behave like a start-up
• EP 32: Cole Nussbaumer Knaflic - The role of storytelling in People Analytics and Data Visualisation
• EP 31: Piyush Mathur - How Johnson & Johnson uses People Analytics to drive business outcomes
• BONUS EPISODE - Heather Whiteman, RJ Milnor & Ian Bailie (Live at PAFOW) - How to develop the HR skills of the future
• EP 30: Katy Gray - How Arup uses reward data to drive behavioural change
• EP 29: Uri Ort - What is the future of talent assessment?
• EP 28: Zara Nanu - The role of People Analytics in Gender Pay Analysis
• EP 27: Julia Shaw - How can technology reduce bias in the workplace
• EP 26: Stela Lupushor - How HR can be a Catalyst for Change
• BONUS EPISODE: Volker Jacobs - How to scale Employee Experience
• EP 25: Julie Digby - How HR Drives Transformation and Org Design at Mars
• EP 24: RJ Milnor - How McKesson uses ONA to identify what drives high performance in sales
• EP 23: Rupert Morrison - Rethinking Workforce Planning & Organisation Design
• EP 22: Dawn Klinghoffer - The Evolution of People Analytics at Microsoft
• EP 21: John Boudreau - Reinventing Jobs: The Future of Work and it's impact on HR
• EP 20: Tanuj Kapilashrami - How Standard Chartered designed an exceptional Employee Experience
• EP 19: Anna Tavis: What is Agile HR and how are companies adopting it?
• EP 18: Sarah Johnson: How to use employee surveys to create strategic value
• EP 17: Leena Nair - How HR drives business value at Unilever
• EP 16: Keith McNulty - HR 3.0: more data driven, more agile and more business focused
• EP 15: Jason Corsello - The Shift From HR Tech to Work Tech
• EP 14: Jill Larsen - How does the CHRO successfully partner with the CEO
• EP 13: Frida Polli - How AI and Behavioural Science can reduce bias in recruiting
• EP 12: Ian O'Keefe - The Workforce Analytics journey at JP Morgan Chase
• EP 11: Dave Ulrich - The role of HR in the Digital Age
• EP 10: Jordan Pettman - How Nestlé uses People Analytics to measure Gender Pay Gap and Equity
• EP 9: Catalina Schveninger - The Evolution of Corporate Learning at Vodafone
• EP 8: Richard Collins - How is Automation, AI and Analytics changing recruiting?
• EP 7: Katarina Berg - Spotify's CHRO on Leading HR in a digital world
• EP 6: Nick Holley - How HR can become more business relevant 
• EP 5: Eden Britt - How to build a People Analytics team in a global organisation | The People Analytics journey at HSBC 
• EP 4: Yvette Cameron - How Blockchain will disrupt the Future of Work and HR Technology 
• EP 3: Didier Elzinga - How to Create a Culture First Company 
• EP 2: Edward Houghton - The Head of Research at the CIPD on Driving Business Performance with People Data 
• EP 1: Sharon Doherty - How to transform HR to be more digital and building a culture of diversity

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ABOUT THE AUTHOR

David is a globally respected writer, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work. As an Executive Director at Insight222, he helps global organisations create more cultural and economic value through the wise and ethical use of people data and analytics. Prior to joining Insight222 and taking up a board advisor role at TrustSphere, David was the Global Director of People Analytics Solutions at IBM Watson Talent. As such, David has extensive experience in helping organisations embark upon and accelerate their people analytics journeys. David also hosts the Digital HR Leaders Podcast on myHRfuture.

SEE ME SPEAK AT THESE EVENTS

I’ll be chairing and/or speaking about how to drive business value and employee experience through people analytics as well as the Nine Dimensions for Excellence in People Analytics model at the following upcoming events:

• 27-28 January - PAFOW Global - Winter 2021
• 5 March - HR Core Lab: People Analytics