How Hotels Survive Today?

Hotels survive today as a direct result of the work of a Hotel’s strongest Hotel Teams, which are not the fastest, the strongest, or the smartest in their Hotels …

A Hotel Team is composed of people who bring different skills and experiences; despite these differences, Hotel Team Managers should also hope to promote and develop other common skills and attributes within their Hotel Teams.

Listening What is being communicated? Listening does not just mean being able to hear, it actually means understanding what the other Team members are trying to say, always making sure that you are getting the correct message your co-worker is trying to convey. Asking questions in order to better understand the speaker is also part of a listening skill.

Giving criticism When the listening is done, the time for sharing opinions starts. The phrase “constructive criticism” should be used these days. Constructive means first justifying your opinions with facts and then offering a solution to what you believe is the issue with the idea. Care must be taken not to offend anybody.

Ego In a Hotel Team setting, ego must be set aside. Even the best of constructive criticism can be taken personally, but a good Team Member can accept criticism without feeling offended. Setting the ego aside and knowing that anyone in the Hotel Team can have a better idea than you is crucial. The point of having a team is to offer different views. The best team member is not the one that’s always right, because no one is.

Trust Gaining Trust may not be a skill in the literal meaning of the word, but gaining the trust of your Hotel Team workers is a skill; each Hotel Team member has to be open and willing to self-disclose. When you acknowledge that something a team member said gave you the inspiration for a certain idea, you will gain the trust of that co-worker. Also, being able to accept and own up to your mistakes will always make you more trustworthy than a person who “has no weaknesses”.

Responsibility is, in part, doing what tasks you’ve been given, and doing them on time. But, it is also much more than that. Responsibility means standing behind your actions and accepting any consequences, especially negative consequences. Responsibility means pointing out your own mistakes as soon as you notice them. Never hide mistakes, hoping that no one will find out.

Making connections When everybody trusts one another, that’s when meaningful connections between team members can start to be made. Meaningful connections mean that anybody in the Hotel Team can talk to everybody else, all Hotel Team members feel respected by the other Team members and everyone feels like they belong in the group. This is the only way to ensure that all who work on the Hotel Team are working at their best.

Adaptability Something that is often misunderstood is the significance of adaptability. Adaptability is so important in Hotel Teams. The strongest Hotel Teams are not the fastest, the strongest, or the smartest. It is the Hotel Team that’s most adaptable to change. When working in a team, changes happen all the time. Being able to adapt to changes and work towards a solution is what makes for a good work ethic and the strongest Hotel Work Team.

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My posts are intended for hotel workers, supervisors and managers around the world, who are (or want to become) actively engaged in learning and development.