How HomeTown Services Streamlined Fleet Management

Founded in 2021,?Hometown Services?operates as a cohort of 26 residential HVAC, plumbing, and electrical service providers with a footprint that spans the South-Central U.S. Combined, HomeTown brands operate 1,500 vehicles—including Ford Transit? vans, E-350 box trucks, and F-250? Super Duty? trucks—which are specially equipped to transport and service expensive home and business electrical equipment, such as air conditioning and heating units.?

Managing a fleet of this size and diversity across such a large geographic area would be challenging for any business.?

However, HomeTown faced additional complexity, as it aggregated multiple brands into the 3-year-old company.??

“Our oldest brand was founded in 1961,” said Del Underwood, vice president of Purchasing and Fleet. “Even the youngest is at least 10 years old.”?

As independent companies, they developed their own processes for managing a fleet—many of which were manual.?

“Fleet management was happening largely without the support of software,” Underwood said. Recognizing the need to organize disparate, often paper-based systems, HomeTown Services turned to Ford Pro? to guide them through software adoption and implementation.?

"Fleet management was happening largely without the support of software." Del Underwood

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