How to Handle Tough DEI Conversations

DEI has always been a bit of a sensitive topic, but as the US presidential election draws nearer, DEI and related topics have become quite charged. ?If you are on the front lines of handling these conversations - even those that are positive - it is easy to feel intimidated or ill-equipped.

This may sound counter-intuitive, but the number one thing to do in these conversations is to demonstrate empathy. ?

Listening in an empathetic way will ensure the person you are talking with feels they’ve been heard and treated with respect. This helps diffuse a contentious discussion while helping you understand other perspectives, which is invaluable for designing and communicating your DEI programs.

Empathizing with someone does not mean you are agreeing with them. ?Instead, it shows you are taking the time to understand their point of view. ?You are also role-modeling respectful behavior, which makes it more likely that they will return the favor when you want to speak.

Here are additional recommendations for handling tough conversations:

• Pause
• Be open to dialog
• Actively listen to concerns
• Validate by playing back what you heard and asking if that is correct
• Correct any misconceptions or misinformation with facts
• Thank them for sharing their concerns
• Discuss how DEI work helps us live out our company mission and values
• Share stories that demonstrate the benefits and positive impacts of DEI
• Find ways for them to be included in the work
• Escalate if you feel uncomfortable or ill-equipped

Need help determining how to achieve high-impact, measurable results with your DEI work?? Contact us?here.

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