How hammerjack Leads Through A Crisis

Look at any company that has weathered a major crisis and you'll find one common denominator: they have leaders who could keep their heads in the face of chaos. It's the people who can make tough decisions, stay composed under pressure and guide their team through the storm. The Philippines has its fair share of Natural incidents which affect different regions seasonally however keeping your team safe, online, and productive is key. Here’s 5 ways hammerjack, as seen during the recent long weekend with Typhoon Paeng, was able to lead through crisis:

Leaders Genuinely Care For Their Team Members

As soon as the typhoon hit, hammerjack Business Continuity Plan (BCP) was activated with site leaders like? Reinee de Guzman , contacting all hammerjack managers to check in on their team members with a communication outline and framework. This inspired every manager to make sure they talked with each employee and confirm everyone was safe. Leaders at hammerjack truly care for their team and will always go the extra mile to make sure everyone is accounted for - even in the midst of a typhoon.

Emergency Contact and Response

Within hours, our Senior HR Manager? Angelica Movida ?had activated emergency response units within the geographies hammerjack staff work, updating status and condition of all employees while also providing all employees with direct emergency help contacts, including?Healthcare Providers and government agencies and aid providers.

Business Continuity and Client Communications

To ensure uptime and clear understanding of individual circumstances, Account Managers, led by? Criz Marie Sanchez , executed hammerjack's communication strategy,?providing customers with clear reports and, if required, redundancy solutions for critical work. hammerjack has a robust plan in place that outlines how it will respond to various types of emergencies.

Engage and Support

Understanding that some team members may be impacted more than others during a crisis, Country Manager,? Theo Villamor , announced hammerjack's companywide support plan that provides aid to affected employees. This includes food, water, mobile internet connections, clothing, housing, and other assistance that our employees may require.

Act Fast

In times of crisis, it's important to act fast and make decisions based on the best information available. Together, we made sure that we were in constant communication with our team members, clients, and partners to ensure that everyone was updated on the situation.

Typhoon season is nothing to scoff at. As we’ve seen time and again, these natural disasters can have a major impact on businesses and their employees. But, as hammerjack showed us, there are ways to mitigate the risks and keep your team safe.?

hammerjack is a case study on how to effectively lead during a crisis. When Typhoon Paeng hit the Philippines, they did not hesitate to take charge and ensure that their employees were safe. This resulted in very little downtime for less than 5% of their workforce.

Having an offshore solution provider that is experienced, has the infrastructure and leaders that can ?handle difficult situations is key to ensure your business continues to save, grow and transform. hammerjack puts people first and makes sure you have the support you need to weather any storm.?

Contact us?today to learn more about how we can help you?build your team.

About The Contributor

JP Galinato?is a Head of Community and Marketing at?hammerjack, one of the fastest growing outsourcing providers in the Philippines. He has an eclectic mix of interests ranging from dogs, food, tv and movies, and remote work. He lives in Manila, Philippines with his favorite dogs Juancho, Han, and Darcy.