How to get someone to talk when they don't want to

How do I make someone talk about an issue when they don’t want to? ?

That’s the question Lisa* asked me after attending my Don’t Shoot the Messenger workshop. ?

Lisa was married with four kids and her relationship with her husband was in trouble. ?

She’d tried to speak with him about their challenges many times, and even suggested relationship counselling to help them have the discussion, but he point-blank refused to engage. ?

She asked me what she should do, after assuring me she had no fear of her husband’s reaction – rather, she simply wanted him to have the conversation and was at her wit’s end about how to make that happen. ?

The simple answer is you can’t MAKE someone talk about an issue if they don’t want to. You also can’t MAKE them listen to or hear what’s being said. ?

What you can do though, is influence them by framing the conversation in a way that encourages them to participate. ? Here are six tips to help:

1. Consider the timing and location. While there’s no “right” time to have a tough conversation, avoid having it in the heat of an argument, in front of others, or when one of you is rushing out the door. Consider suggesting a “walk and talk” so you can have the conversation side-by-side if the other person finds the intensity of sitting across from each other too much, or even let them choose when and where, as long as the conversation is had within a certain timeframe.
2. Explain the why. Share why you want to have the conversation. Make your positive intention clear - it’s about wanting to improve the situation and finding a better outcome for both of you, not blame and accusations.
3. What’s in it for me? This is the big one: Explain how having the conversation will benefit them. What will they get out of having it? How will it help or improve the situation? Speak to their motivations and drivers.
4. Manage your emotions. As difficult as it is, model the behaviour you want to see in them. That means being open, curious and calm rather than defensive, aggressive and upset.
5. Empathise. Put yourself in their shoes and show that you understand this is difficult for them. You might say, “I get that you don’t want to have this conversation” or “I know this is difficult to talk about…”
6. Outline the next steps. Reinforce why having the conversation is essential to you and make it clear what choice or action you will take if they refuse to engage. This is not about making threats, it’s about being honest and clear about what their decision means for you.

After that, the ball’s in their court. Give them time to process and think about it and then let the chips fall where they may. You’ve outlined your choice and now it’s time for them to make theirs. ?

If they won’t even let you say your piece and walk away before you can get through the above, try writing them a letter to read in their own time. ?

Hopefully, they’ll come to the party and have the tough conversation, but if they don’t and you decide to walk away – from either the conversation or the relationship – you can do so knowing you did everything you could.

*Lisa is not this person's real name. Ensuring she was safe to have an assertive conversation with her husband was important before I shared my advice – sadly, many women are not.

Leah Mether, author of?Steer Through the Storm: How to Communicate and Lead Courageously Through Change, and Soft is the New Hard: How to Communicate Effectively Under Pressure (Ingram Spark, $25.00),?is a communication specialist obsessed with making the people part of leadership and work life easier. Renowned for her engaging style as a trainer, speaker and facilitator, Leah helps leaders and teams shift from knowing to doing, and radically improve their effectiveness. Visit?www.leahmether.com.au