How to fix a charter, from enquiry through to flight operation and post flight.

Enquiry:

a. Initial Contact: The process begins with the client's enquiry, typically submitted through the charter provider's website, email, or phone.

b. Gathering Information: The charter broker or sales team collects detailed information about the client's travel requirements, including destination, dates, passenger count, and any special requests.

c. Providing Quotes: Based on the client's requirements, the charter provider prepares and presents customized quotes, including aircraft options, pricing, and terms.

Booking:

a. Confirming Details: Once the client selects a charter option, they confirm the booking by signing a charter agreement and providing necessary payment or deposit.

b. Finalizing Itinerary: The charter provider coordinates with the client to finalize the flight itinerary, including departure and arrival times, airport locations, and any ground services.

c. Passenger Details: The client provides passenger details, such as names, contact information, and any special requirements or preferences.

Flight Operation:

a. Aircraft Preparation: The charter provider ensures the selected aircraft is prepared and ready for the flight, including fueling, maintenance checks, and cabin cleaning.

b. Crew Assignment: Experienced pilots and cabin crew are assigned to the flight, with consideration given to qualifications, experience, and customer service skills.

c. Ground Services: Ground handling services, such as baggage handling, catering, and passenger assistance, are coordinated to ensure a seamless travel experience.

d. Flight Monitoring: The operations team monitors the flight progress, weather conditions, and air traffic to ensure safe and efficient operations throughout the journey.

Post-Flight:

a. Client Feedback: After the flight, the charter provider solicits feedback from the client to assess their satisfaction with the service and address any concerns or issues.

b. Billing and Invoicing: The charter provider prepares and sends the final invoice to the client, detailing the flight costs, additional services, and payment terms.

c. Follow-Up: The charter provider follows up with the client to express appreciation for their business, address any outstanding matters, and inquire about future travel needs.

d. Record Keeping: Comprehensive records of the charter, including flight logs, passenger manifests, and financial transactions, are maintained for compliance and reference purposes.

By following a structured process from enquiry through to flight operation and post-flight, charter providers can ensure smooth and efficient service delivery, exceeding customer expectations and fostering long-term client relationships.

Mignonha H.

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