How Facilio is changing the DNA of retail store ops

Over the last seven years at Facilio, we've had the privilege of solving for commercial real estate operators worldwide, across verticals like commercial office, healthcare, retail and education. By immersing ourselves in their world, understanding their goals, processes and most burning problems, we've honed, adapted and perfected a platform that we're truly proud of today.?

Our solutions have helped CRE operators and FM managers streamline & automate processes, centralize data across building portfolios, provided real-time intel, and enabled energy benchmarking. We've equipped O&M teams with an operating system for holistic FM, ushering in a new era for building operations.?

Hearing our customers credit Facilio as a pivotal force behind their business success is nothing short of exhilarating. We've witnessed the tangible benefits of our work: operational visibility surged by 40%, SLA adherence reached up to? 97%, energy consumption reduced by 30%, asset downtime went down by 40% and energy cost savings increased by 20%.

When we studied the retail store operations landscape much more closely, and met up with big box retailers, grocery store chains, convenience stores and non-food retail stores to understand how they handled day-to-day store operations, what we found was quite appalling!

Technicians were swamped with work orders, staff were bogged down by incessant alarms, and outdated tools were crippling back-end operations, all while the front-end boasted the latest in customer service tech. Skill shortages, escalating energy costs, and the pressure of compliance were only making matters worse.

Over the years, we’ve always been at the forefront in helping solve the burning problem of inefficient and manual maintenance operations in buildings. We saw an opportunity to truly transform the retail industry with a robust cloud solution - Facilio Connected Retail. It is a one-stop solution for multi-site store operators, both food and non-food retailers, to streamline facility operations. It offers an enhanced CMMS (asset and maintenance management solution) purpose-built for retail facilities, Intelligent Remote Monitoring, Energy Management and Optimization, and now the newly launched refrigerant tracking and leak detection module.

By breaking down silos and unifying the retail built environment, we've empowered some of the biggest retail chains in the US and UK to achieve unprecedented levels of efficiency and cost savings. Our Connected Retail solution powers the store operations tech for retail brands across 13,000 sites today.?

Food retailers, in particular, face a pressing issue with refrigerant leaks. Technicians and store managers still rely on spreadsheets and manual detection processes to track incidents related to refrigerant leaks - such unreported leaks mean they end up paying hefty fines and contributing to environmental hazards, especially in view of the new regulations that kicked in recently.

Through collaboration with industry experts with decades of experience in refrigerant compliance, we developed an EPA-ready software solution capable of proactively and automatically detecting and reporting leaks, thereby saving millions in potential fines and managing the entire lifecycle of refrigerant usage in food retail enterprises. Store operators can now identify and forecast slow leaks without additional hardware using our rule-based AI optimization. Most importantly, unlike any other system out there, our solution closes the loop with CMMS capabilities to track workflows to completion. An elegant mobile app comes in handy when technicians want to track processes on the go.

Those who’ve seen our solution in action are simply blown away and recognise the immense potential it holds. The beta version of the refrigerant tracking and leak detection software solution has been successfully deployed across 300 grocery and convenience store sites in the US.

It's time for retailers to rethink their approach to facility operations, and embrace technology as a strategic partner, thus paving the way for more sustainable, efficient, and resilient operations.