How to Ensure that your Customers NEVER get any service
Prabhu Siddhartha Guptara
Board Consultant, Poet, & Publisher - Salt Desert Media Group Ltd. (with 2 imprints: Global Resilience; and Pippa Rann); Ex-Executive Director, Wolfsberg/UBS; Ex-International Advisory Council, London Business School
How to ensure that your Customers never get any Service:
1. Make people wait as long as possible when they go into your branch.
2. When the customer's turn to speak with an official finally comes, and the problem is explained, claim that that is a matter for a specialist ... and that they will ask the specialist to get in touch - but don't give a reference number.
3. When a telephone enquiry is made re why the matter hasn't been followed up 4 weeks later, say "All we can do is send an email to the branch".
4. Again, make sure that no reference number is issued, so the customer has no way of following up whether or not such an email was sent, or whether there was any response.
5. Don't have an electronic helpdesk on the internet - e.g. via Twitter.
Medical Adviser /consultant for Trusts and CSR for selection of health projects
1 年They can come for more learning to Pune. We close the shops in the afternoon.
Medical Adviser /consultant for Trusts and CSR for selection of health projects
1 年So, much before PIO became PM, UK has adopted Indian way of doing business?