How endpoint visibility trims IT costs and boosts performance

Post-COVID, the hybrid work model has proven that it is here to stay. Many organizations have invested in digital workplace tools, such as cloud-based productivity apps and digital collaboration tools, to accommodate a radically evolving work environment. These tools ensure workers stay connected with colleagues, increase efficiency, and work seamlessly on-site and off-premises.

In this new normal, CIOs have been challenged to enhance the employee experience (EX) while keeping expenditures in check. This is particularly important in the current economic climate. The good news is that many areas have room to slash costs without impacting performance – CIOs just have to identify and eliminate wasteful spend.

Poor Visibility Obscures Needless Spending

There are many causes of wasteful IT spend, especially for larger corporations with massive IT budgets. Ultimately, though, four key factors generally drive excessive IT costs today:

• Outdated hardware: When devices become slow, they can hinder employee productivity. However, organizations are often unsure whether to upgrade their existing devices or perform a company-wide hardware refresh, as they need insight into device performance. Replacing devices prematurely, especially when tight budgets, can result in unnecessary IT expenses, mainly if the organization is dealing with more pressing employee experience issues.
• Inefficient license management: With the rise of hybrid work, companies are increasingly subscribing to more applications, leading to significant wasted spend due to poor license management. A recent studyOpens a new window shows that unused software licenses cost companies $537 million yearly. This is often caused by a need for more visibility into subscriptions or maintaining active subscriptions to prevent data loss.
• Need for issue resolution: IT teams who rely on manual processes without AI or automation cannot handle their workload effectively and need additional support personnel to maintain current service levels. In addition, using unproductive tools wastes engineers’ time and increases IT support costs.
• Shadow IT costs: Shadow IT refers to unauthorized applications, software, devices, and other IT assets not approved by the IT department. Since Shadow IT cannot be monitored and often goes undetected, its costs cannot be controlled.

Although these issues may appear distinct, they all ultimately stem from a shared problem: insufficient visibility into organizational endpoints.

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