How to Enable and Measure Culture Transformation

Let's measure our culture before transformation and after transformation. And let's see if the digital tool that we're going to develop is going to improve and speed up change management

When Jaclyn Lee, my guest on this week's episode of the Digital HR Leaders Podcast, started her role as Chief Human Resources Officer at the Singapore University of Technology and Design (SUTD) in 2009 she had to create the whole people and culture strategy from the ground up. SUTD was new, but had a clear vision to become a leading research-intensive global university focused on technology and all elements of technology-based design.

Over the last 12 years, as she outlines in our conversation, Jaclyn has played a pivotal role in helping SUTD achieve this vision. As you'll learn, Jaclyn has used data, analytics and technology in the culture transformation program at SUTD and brought the people within the organisation together in a way that ensures their diverse values are aligned.

You can listen by clicking on the image below or by visiting the?podcast website here .?

Throughout this episode, Jaclyn and I discuss:

• How to attract a diverse pool of international talent to a brand-new university: "(One of the) things we did to attract talent (was to emphasise to prospective faculty) that they would have an opportunity to work with a start-up university, a blank sheet of paper, there's nothing there. You get to create."
• Bridging the practitioner–academia divide to develop a tool to measure culture transformation: "(Our) Organization Culture Diagnostic Instrument measures your current culture, your desired culture, and at the end we have a gap analysis, (which enabled us to target actions to) close the culture gap."
• Establishing a data driven workforce planning process at the university and overcoming initial resistance by establishing a task force: "When we were able to look at each job and collect that data and the step-by-step process, we could then look at the steps you can eliminate. But without the data you couldn't do that."
• Upskilling HR professionals to become more digitally literate and analytically capable: "I don't think you can change a mindset over night, but I am very proud to say that today 90% of my team is using Lean and Six Sigma tools, statistics, a lot of computational tools, to basically produce data for their work. So, it is a journey."
• Jaclyn's role as Covid-19 Incident Commander and how the pandemic has put HR centre stage: "Human Resources leaders have now got to be able to integrate sustainability, be able to look at integration, and be able to bring the workforce together during the pandemic."

Enjoy - and please let me know in the comments section your thoughts and any questions after listening to the episode.

Covid-19 has really made HR a very crucial job

LISTEN TO THE PODCAST

To listen to the Podcast and read the transcript of my discussion with Jaclyn, head over to myHRfuture by clicking on this link:?How to Enable and Measure Culture Transformation

WATCH THE VIDEOS

As well as the podcast, there will be a couple of videos available on the?myHRfuture YouTube channel ?highlighting highlighting two of the topics Jaclyn and I cover in our conversation. In this clip, Jaclyn explains how to measure culture change .

THANK YOU

Thanks to Jaclyn for sharing her time and expertise with listeners of the Digital HR Leaders Podcast. You can connect with Jaclyn on LinkedIn , follow her on Twitter @Jaclynleems and visit her website jaclynlee.sg to find out more about Jaclyn's work.

I also recommend exploring the following resources written by or featuring Jaclyn:

• Accelerating Organisation Culture Change (book)
• 5 Core Capabilities Needed In A Post-Covid World
• A CHRO’s Point of View: Capability Development 4.0
• Dr. Jaclyn Lee on accelerating culture change with digital tools

Thanks to Nicky Hoyland and the?Huler ?team?for sponsoring Series 18 of the podcast, and also Ian Bailie, Manpreet Randhawa, Caroline Styr and the myHRfuture team for creating the Digital HR Leaders podcast and video series.?

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CATCH UP ON THE DIGITAL HR LEADERS PODCAST

If you haven't listened to all of the episodes of the Digital HR Leaders Podcast, you can catch up now by clicking on the links below.

• EP 85: April Rinne - How to Navigate Change and Thrive in a World of Flux
• EP 84: Tina Kao Mylon -?How Schneider Electric is building a high-touch, high-tech and inclusive culture
• EP 83: Janice Burns -?How Can Businesses Provide the Right Environment for Employees to Learn?
• EP 82: Joan C. Williams -?How Companies Can Interrupt Bias to Truly Create Inclusion
• EP 81: Peter Manniche Riber -?How does a great learning experience deliver value to the business?
• EP 80: Maarten van Beek -?How does ING create a culture of learning agility?
• EP 79: Ralf Buechsenschuss -?How to take a skills-based approach to workforce planning
• EP 78: Mika?l Wornoo -?How Do You Understand the Skills of Your Workforce?
• EP 77: Rob Cross -?How Can You Reduce Collaborative Overload?
• EP 76: Dave Ulrich, Jonathan Ferrar and David Green -?How to Build Excellence in People Analytics
• Bonus Episode: Kathleen Hogan -?Microsoft's Chief People Officer on Creating a Data Driven Culture in HR
• EP 75: Toon van der Veer -?How AB InBev uses Data, Analytics and AI in Talent Management
• EP 74: Joanne Kuipers -?How Tata Steel uses skills data for learning and workforce planning
• EP 73: Rick van Echtelt -?What are the benefits of measuring employee skills data?
• EP 72: Tertia Wiedenhof -?How Rabobank Has Created an Agile HR Function
• EP 71: Ron Friedman -?How Can You Reverse Engineer Success?
• EP 70: Steven Baert -?How is Novartis reimagining Performance Management?
• EP 69: Melissa Corwin -?How Does AT&T Link Business Transformation, Culture and Performance Management?
• EP 68: Greg Harris -?Why Employee Experience And Performance Management Are Two Sides Of The Same Coin
• EP 67: Jolen Anderson -?How BNY Mellon Supports Employee Wellbeing and Resilience
• EP 66: David Rock -?How neuroscience can help organisations drive meaningful change
• EP 65: Jimmy Zhang -?How Vertex has build a world-class people analytics function
• EP 64: Jignasha Grooms -?How to build a culture of trust and measure its impact
• EP 63: Ian White -?How to manage and visualise people data to create actionable insights
• EP 62: Isabel Naidoo -?How to design HR programs for impact and personalised experiences
• EP 61: Claude Silver -?Building a culture that drives business success and wellbeing
• Bonus Episode: Arianna Huffington & Donna Morris -?How Walmart is helping its associates achieve healthier habits
• EP 60: Alexis Saussinan -?Creating business impact with people data and technology
• EP 59: Karen Powell -?Getting started with a skills-based talent strategy
• EP 58: Ruslan Tobulatov -?What are the business benefits of a Talent Marketplace?
• EP 57: Jeroen Wels -?How Unilever has created a culture of internal talent mobility
• EP 56: Ina Gantcheva -?Why Are So Many Companies Building Talent Marketplaces?
• EP 55: Guru Sethupathy -?How Capital One delivers value at scale with People Analytics
• EP 54: Ethan Bernstein -?How Can HR Help Organisations Prepare for Hybrid Working?
• EP 53: Wagner Denuzzo -?How HR enables business transformation at Prudential Financial
• EP 52: Wenshan Xu -?How Singapore uses skills data to support lifelong learning
• EP 51: Dave Ulrich, Brigette McInnis-Day and Rupert Morrison -?The Future of HR: How can HR can be more value and business focused?
• BONUS EPISODE: David Green & Ian Bailie -?'All Eyes on HR' - HR Predictions for 2021
• EP 50: Renil Kumar -?How Wipro uses People Analytics to enable hyper-personalisation
• EP 49: Michael Arena -?How ONA can help understand the impact of virtual and hybrid working on innovation and wellbeing
• EP 48: Daniel West -?How to Democratise People Analytics to Drive Agile Decision Making
• EP 47: Melissa Harper -?How Bayer is redefining the workplace around Purpose, Innovation & Culture
• EP 46: Chin Yin Ong -?How people data can drive better business and employee outcomes
• EP 45: Vidya Krishnan -?Making learning a habit that matters at Ericsson
• EP 44: Simon Brown -?How Novartis promotes learning curiosity to drive business value
• EP 43: Kat Kennedy -?Improving Employee Experience through Learning, Skill Development & Mobility
• EP 42: Gianpiero Petriglieri -?How Do You Create a Learning Culture in the Workplace?
• EP 41: Lynda Gratton -?How can HR help shape the re-skilling and learning agenda?
• Bonus Episode: Diane Gherson -?How IBM is Reinventing HR with AI and People Analytics
• Summer Special #5: Sophie Rwegera Khadhraoui -?Building a People Analytics Function in a Humanitarian Organisation
• Summer Special #4: Dan Cable -?How to help people love what they do at work
• Summer Special #3: Torin Ellis -?What is HR's Role in Creating Diverse and Inclusive Organisations?
• Summer Special #2: Tomas Chamorro-Premuzic -?What is the role of leadership in times of crisis?
• Summer Special #1: Amy Edmondson -?How to create Psychological Safety at work
• EP 40: David Green -?How can People Analytics drive business value?
• EP 39: Jeremy Shapiro -?How People Analytics has progressed in the last ten years
• EP 38: Heather McGowan -?How Covid-19 is accelerating the Future of Work
• EP 37: Thomas Rasmussen -?How National Australia Bank has scaled People Analytics
• EP 36: Ravin Jesuthasan -?Six imperatives for HR in the Future of Work
• BONUS EPISODE: Amit Mohindra & Dawn Klinghoffer -?What is the future of People Analytics?
• EP 35: Peter Hinssen -?What is the role of HR in driving and enabling innovation?
• EP 34: Bruce Daisley -?What do business leaders want from HR?
• EP 33: Dirk Jonker -?Why People Analytics needs to behave like a start-up
• EP 32: Cole Nussbaumer Knaflic -?The role of storytelling in People Analytics and Data Visualisation
• EP 31: Piyush Mathur -?How Johnson & Johnson uses People Analytics to drive business outcomes
• BONUS EPISODE - Heather Whiteman, RJ Milnor & Ian Bailie (Live at PAFOW) -?How to develop the HR skills of the future
• EP 30: Katy Gray -?How Arup uses reward data to drive behavioural change
• EP 29: Uri Ort -?What is the future of talent assessment?
• EP 28: Zara Nanu -?The role of People Analytics in Gender Pay Analysis
• EP 27: Julia Shaw -?How can technology reduce bias in the workplace
• EP 26: Stela Lupushor -?How HR can be a Catalyst for Change
• BONUS EPISODE: Volker Jacobs -?How to scale Employee Experience
• EP 25: Julie Digby -?How HR Drives Transformation and Org Design at Mars
• EP 24: RJ Milnor -?How McKesson uses ONA to identify what drives high performance in sales
• EP 23: Rupert Morrison -?Rethinking Workforce Planning & Organisation Design
• EP 22: Dawn Klinghoffer -?The Evolution of People Analytics at Microsoft
• EP 21: John Boudreau -?Reinventing Jobs: The Future of Work and it's impact on HR
• EP 20: Tanuj Kapilashrami -?How Standard Chartered designed an exceptional Employee Experience
• EP 19: Anna Tavis:?What is Agile HR and how are companies adopting it?
• EP 18: Sarah Johnson:?How to use employee surveys to create strategic value
• EP 17: Leena Nair -?How HR drives business value at Unilever
• EP 16: Keith McNulty -?HR 3.0: more data driven, more agile and more business focused
• EP 15: Jason Corsello -?The Shift From HR Tech to Work Tech
• EP 14: Jill Larsen -?How does the CHRO successfully partner with the CEO
• EP 13: Frida Polli -?How AI and Behavioural Science can reduce bias in recruiting
• EP 12: Ian O'Keefe -?The Workforce Analytics journey at JP Morgan Chase
• EP 11: Dave Ulrich -?The role of HR in the Digital Age
• EP 10: Jordan Pettman -?How Nestlé uses People Analytics to measure Gender Pay Gap and Equity
• EP 9: Catalina Schveninger -?The Evolution of Corporate Learning at Vodafone
• EP 8: Richard Collins -?How is Automation, AI and Analytics changing recruiting?
• EP 7: Katarina Berg -?Spotify's CHRO on Leading HR in a digital world
• EP 6: Nick Holley -?How HR can become more business relevant ?
• EP 5: Eden Britt -?How to build a People Analytics team in a global organisation | The People Analytics journey at HSBC ?
• EP 4: Yvette Cameron -?How Blockchain will disrupt the Future of Work and HR Technology ?
• EP 3: Didier Elzinga -?How to Create a Culture First Company ?
• EP 2: Edward Houghton -?The Head of Research at the CIPD on Driving Business Performance with People Data ?
• EP 1: Sharon Doherty -?How to transform HR to be more digital and building a culture of diversity

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ABOUT THE AUTHOR

David is a globally respected author, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work.?As Managing Partner and Executive Director at?Insight222 , he has overall responsibility for the delivery of the Insight222 People Analytics Program, which supports the advancement of people analytics in over 70 global organisations.?Prior to co-founding Insight222 and taking up a board advisor role at?TrustSphere , David accumulated over 20 years experience in the human resources and people analytics fields, including as Global Director of People Analytics Solutions at IBM. As such, David has extensive experience in helping organisations increase value, impact and focus from the wise and ethical use of people analytics.?David also hosts the?Digital HR Leaders Podcast ?and is an instructor for Insight222's?myHRfuture Academy . His book, co-authored with Jonathan Ferrar,?Excellence in People Analytics: How to use Workforce Data to Create Business Value ?will be published in the summer of 2021.

SEE ME SPEAK AT THESE EVENTS

I'll be speaking about people analytics, the future of work at a number of upcoming events:

• 14-15 March 2022 -?HR Core Lab ?(Barcelona, Online)