How to Empower Your Team With Servant Leadership
John Boitnott
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Leadership styles help describe various management practices in business. Of several different leadership styles, servant leadership may be least understood, but paradoxically, the most effective.
What Is Servant Leadership?
The name “servant leadership” conjures up images of the opposite of most traditional types of leadership, including and especially the autocratic leadership style. That’s not far from the reality, in fact, as the servant leadership style is the polar opposite of the usual hierarchy-based, patriarchal conception of leadership, where the richest or most powerful “naturally” find themselves in top positions.?
Robert Greenleaf is widely attributed as the first to define and promulgate the servant leadership theory. He first formulated this leadership theory in 1970 as an employee of AT&T for internal use within the corporation. It was designed to empower team members to feel confident in speaking up to and sharing new ideas with their supervisors. But it also helped those supervisors and managers by giving them permission to reveal their authentic, vulnerable selves. In turn, this generally resulted in stronger, more cohesive teams and departments.?
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Servant Leadership Theory
Servant leadership rests on a foundation of commitment to empower others and a genuine desire to help. Putting others’ needs ahead of your own, or those of other stakeholders, helps you empower your team members to perform at a higher level than they may have previously thought possible. The passion and commitment of a servant leader feed the motivation and compassion of those who “follow.”?
Simply put, a leader who practices servant leadership fuels the desire of employees to connect with the leader and live up to that implicit high regard the leader has for their capabilities.?
Characteristics of Servant Leadership
Larry? Spears, the CEO of the Spears Center for Servant Leadership, identified ten major characteristics of servant leadership from Greenleaf’s writing. Framed as a non-exhaustive list of basic, practical leadership skills, each of these servant leadership characteristics builds on the previous one.?
Initially, these skills and traits may sound like basic common courtesy. On the other hand, how these characteristics play out in a business context can be quite a bit more complex. As each trait builds on the prior one, you can see how these skills fuel a worldview or approach to life and business that can be downright revolutionary in practice.
How to Use Servant Leadership to Empower Employees
Servant leadership is an excellent way to help employees feel more valued, engaged, and empowered. It’s designed to build a community in which all are valued and to which all feel a strong sense of belonging — not by being a people-pleasing doormat, but by empowering others to grow and develop into their best selves, with their best possible lives and careers. This kind of community helps foster the best, most productive working environment.
Guidelines for Implementing Servant Leadership
Create a servant-oriented leadership culture by achieving buy-in and commitment from your company’s leaders on the following guidelines:?
Best Practices for Servant Leaders
Understanding the general guiding principles of servant leadership is one thing. Putting them into actual practice can be a bit tricky without first engaging in some practical planning and design work.?
Start by emphasizing strong communication skills for your company’s leadership. Learning how to persuade without commanding and how to bring high-level visions to immediate life for front-line employees is crucial to achieving persuasion and buy-in.?
In the same regard, servant leaders must sharpen their listening skills. Active, engaged listening isn’t simply a matter of parroting back what you hear to the speaker to make them “feel heard.” Try to listen from the perspective of one who truly wants to fully understand the speaker’s position — that is, from a position of empathy, not paternalistic sympathy.?
Evaluate your organizational policies and their impact on employee wellness . This includes your formal benefits, such as paid time off, insurance offerings, access to employee assistance programs, and other perks that help employees lead happier, healthier lives both in the workplace and elsewhere.?
Finally, institute policies that welcome and encourage honest feedback through anonymous surveys and in-person conversations. Prioritizing feedback and demonstrating its value to the organization will enhance collaborative work and even help increase innovation.?
领英推荐
If you still aren’t sure about servant leadership, check out New York Times best-selling business writer Ken Blanchard’s talk about the breakthrough leadership method with the London Business Forum.
Benefits of Servant Leadership
The emotional intelligence that serves as the foundation of servant leadership benefits companies and employees in a number of ways. Primarily, it creates an atmosphere and culture of strong trust and a sense of community. Both of these traits help employees feel more secure in their work for your company. These improvements can also increase employee engagement, which in turn reduces employee turnover with all its associated costs.?
Another benefit of servant leadership is improved collaboration and teamwork. When employees feel supported and valued, they’re more inclined to work openly with each other to reach team goals. They’re also more likely to support the organizational vision and feel comfortable offering their own input and feedback.?
Servant leadership may also help nurture future leaders more readily. By asking your top leaders to become role models for others, their team members are more inclined to want to follow in their footsteps. The organizational support of their own career development will also help them become well-trained and prepared to transition to leadership positions of their own.?
Drawbacks of Servant Leadership
Leadership style is often a matter of preference and personality. While servant leadership offers many benefits to businesses and organizations of all kinds, there are situations in which a more traditional approach may be preferable. Likewise, there are usually situations in which any one of the other leadership styles may be preferable to others.
For example, first responder organizations such as fire departments and ambulance services may benefit from a well-planned roll-out of servant leadership principles generally. However, occasionally a more top-down traditional style of leadership, based on respect for the chain of command, may be more prudent. That’s especially true in emergency situations.?
Similarly, organizations that are in the midst of culture or industry changes may not benefit from servant leadership while the situation is still fluid. Major leadership changes such as the implementation of servant leadership are more likely to succeed in more stable business environments.?
Finally, if the model of servant leadership doesn’t quite align with the innate skills and personalities of your in-place leaders , you’ll face a difficult decision — that is, whether to change the identity of the leaders or to ditch servant leadership instead. Such high-level changes are sometimes necessary, but if your company is growing at a healthy clip and hitting its revenue and innovation goals along the way, perhaps now is not the best time to upset the proverbial apple cart.?
That might also be true when personalities are too well aligned, as well. For example, consider a scenario where one of your top leaders is on board with servant leadership but prefers stepping in and fixing things for their team members, rather than supporting them as they figure things out for themselves. You may well eventually experience a workforce that has no interest in pursuing greater productivity or increased responsibilities.?
Examples of Servant Leadership
What does servant leadership look like when it’s put into practice? The name may be new, but the examples can be found throughout history.?
Jack Welch, the former CEO of General Electric, is often cited as a great real-life example of a servant leader. As he famously wrote in his book, Winning: The Ultimate Business How-To Book , “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.”
His embrace of servant leadership illustrates the benefits of servant leadership, as the company transformed itself into a global leader offering a much broader array of products and services.?
Fred Smith, the founder and CEO of FedEx, has reportedly always prioritized his employees as servant leaders do. He has stated , “When individuals are placed first, they will provide the best possible service, and profits are a natural outcome.” Prioritizing people is a hallmark of servant leadership.
Finally, Cheryl Bachelder, the former CEO of Popeyes Louisiana Kitchen, Inc., is such a fan of servant leadership and its concrete benefits for adopting businesses that she wrote a book about it. “Dare to Serve: How to Drive Superior Results by Serving Others ” documents how servant leadership helped her quadruple the company’s value during her tenure as CEO.?
The Bottom Line
Servant leadership is often misconstrued as producing indecisive pushovers who can’t focus on real business priorities. In fact, servant leaders are far more nuanced and beneficial to both organizations and the people who work in and for them. Your preferred leadership style may depend primarily on your skills, preferences, and personality, but servant leaders present a fuller opportunity to demonstrate a commitment to the growth of all employees.
Building a community based on a culture that supports employee well-being and cares for its team members at all levels pays real dividends in greater employee engagement, higher productivity, and even improved revenue and profits. That’s a leadership style that yields dividends for everyone, and that’s why servant leadership can be so powerful.?
John Boitnott is a journalist and digital consultant who has worked at media companies for 25 years. He writes about startups, marketing and leadership at Entrepreneur , the Motley Fool , Readwrite.com , Jotform.com , and his blog .
This post appeared on Business2Community.com.
General Manager Sales & Marketing at Kwality Chemical Industries Pvt. Ltd. - India
11 个月@Exemplifying servant leadership in the workplace: Leaders embracing servant leadership prioritize the needs of their team, fostering an environment where people come before power. Research indicates remarkable outcomes when leaders commit to serving their teams. Typically, servant leaders exhibit high #EQ and self-awareness. They emphasize serving others, prioritizing subordinates and society. This involves placing the interests of team members first, cultivating trust, and supporting professional development to unleash their full potential. Servant leaders contribute to team or individual empowerment, fostering a psychological state in employees with key facets: 1. Alignment of work goals with personal beliefs and values. 2. Competence in task performance. 3. Autonomy in decision-making. 4. Ability to make a meaningful impact through their work. Servant leaders actively promote these perceptions, guiding subordinates towards realizing their potential, instilling a sense of purpose, and enabling them to make a difference. By strengthening skills and involving subordinates in decision-making, servant leaders significantly enhance their sense of competence and autonomy, fostering a culture of empowerment.
Results-Driven Chief Commercial Officer specializing in Strategic Sales Leadership
11 个月I think that part of the reason people often misunderstand or underestimate the value of servant leadership is because it goes against so much "conventional wisdom" about being a leader. "Traditional" business leadership is often autocratic in nature, where the leader puts themselves at the top of the hierarchy, while servant leadership is often about putting others ahead of yourself.
Corporate Well-being/Health Coach| Leadership Development Coach| Transition Coach | Conflict Resolution
11 个月I found the coach leadership style described as motivational confusing. With coaching skills leaders are curious versus judgy, inquisitive versus assuming, and reflective versus being on autopilot. Coaching leadership defined as motivational is concerning with the idea that we can motivate people. ?? Perhaps a better word is inspirational. Inspiring and challenging others toward their personal and professional potential. ?? I do value the characteristics you describe as servant leadership. ??
Sailing as a Service: The new B2B SaaS ?? Building trust, connection, and leadership – one sail at a time. ?? #USCG #Veteran
11 个月John LOVE THIS!!! ?? It's a long game of building relationships from a human-first perspective. You are so right! It's important to find what style fits each leader authentically.
Senior Managing Director
11 个月John Boitnott Very insightful.?Thanks for sharing.