How employee workload is affecting the business model, and why it is quickly becoming the single biggest threat to restaurant profit.

A quick 4 minute read.

• Transient
• Temporary
• Quick cash
• Gig work
• Side job
• Low pay

These and several other descriptors have often been used to justify the incredibly high turnover rates in the restaurant industry.

However the one concept that is continuously overlooked, while it eats away at both restaurant profitability, and employee well being is the concept of employee workload.

I will show you more detail on this concept when you click here.

Employee workload management is a crucial aspect of any restaurant business model, and more so than most restaurants realize.

In the restaurant industry, employee workload management refers to the process of effectively managing the workload of employees to ensure that the business runs smoothly and efficiently. The failure to properly manage employee workload can have a significant impact on the success of a restaurant business.

Side note - I am not talking about individual duties, or tasks, I am talking about the overall, data driven workload of the team. I am talking about how hard the team has to work in order to accomplish the goals of the business.

And yes, it is measurable and predictable.

One of the primary ways that employee workload management affects a restaurant business model is through its impact on customer satisfaction. When employees are overworked and overwhelmed, they may be more likely to make mistakes or provide poor customer service.

This can lead to negative reviews, reduced repeat business, and a tarnished reputation in the community.

We also see, in over 90% of the cases in which a healthy workload threshold is crossed, the first thing that suffers is average guest spend... Because nobody was there to sell them something.

This also means that your team is having to work harder, to sell less... Making it even more difficult to be profitable.

Email me at [email protected] and I am happy to show you what I mean.

Employee load management can also have an impact on employee morale, mental health and retention.

When employees are overworked and stressed, they may become unhappy and burnt out, leading to a high turnover rate. This can be costly for the restaurant, as it takes time and resources to train new employees.

Maybe the industry isn't as transient or side job driven as we thought...

Basically what I am saying, is that employee workloadload management is a critical aspect of any successful restaurant business model.

By properly managing employee workload, restaurant owners can improve customer satisfaction, employee morale, and operational efficiency.

Failing to properly manage employee workload can have a significant negative impact on a restaurant's success, so it's important for owners to prioritize this aspect of their business.

This concept is only just starting to come to the forefront as a strategic piece of the ever changing puzzle. At Benchmark Sixty Restaurant Services we are leading the way forward and working with restaurant groups every day to support them in their efforts to protect their employees from burnout.

Here are three ways that employee load management affects profit:

1. Labor Costs: When employees are overworked, it can result in higher labor costs. Overworked employees may require overtime pay or burnout quickly, necessitating replacement hires, and Proper employee load management can help to ensure that labor costs are optimized and that employees are being utilized efficiently.
2. Productivity: Effective employee load management can help to boost productivity, resulting in increased efficiency and reduced costs.
3. Customer Satisfaction: Customer satisfaction is essential for any restaurant's success, as it drives repeat business and referrals. When employees are overworked, stressed, or unable to provide excellent service due to a high workload, it can negatively impact customer satisfaction.

In conclusion, effective employee workload management can have a significant impact on a restaurant's profitability by optimizing labor costs, boosting productivity, and driving customer satisfaction.

Restaurant owners who prioritize this aspect of their business are likely to see increased profitability, improved retention, and a significant advantage over their competition.

Ps. If you are looking for ways to improve the task portion of workload for your team, and to improve process at the same time, I would encourage you to have a look at?Notch. They are literally shaving multiple hours a week off of management routines, allowing them to better focus on the most important things in the business more. They are changing the industry through improved invoicing, ordering and accounts payable processes.

Oh and one last thought...

Whenever you are ready here are a few other ways I help restaurateurs every day.

• If you are a restaurant operator or owner who realizes that increased productivity, improved employee workload, and lower turnover are the only responsible ways to succeed in our industry these days... I've got you covered. Let's connect for a discussion. DM me at?Jim Taylor?or email me [email protected]

(Don't worry, I won't try to sell you anything.)

• If you are a consultant, or service provider to the restaurant industry and you are wondering how to create opportunity, looking to build your business in 2023, or find it to be lonely as a solo-preneur there is a spot for you right?here and I would love to meet you.