How to embrace servitization to get closer to customer needs
Industrial manufacturers, original equipment manufacturers (OEMs), and dealers are constantly searching for ways to keep customers happy and increase revenue. One solution? Improving product longevity and minimizing downtime. This is where aftermarket services play a pivotal role. As manufacturers shift from delivering products to delivering experiences through services, they need to rethink asset management processes with a focus on remote monitoring and diagnostic operations, predictive maintenance, installed base analytics, and service contract management. Manufacturers and their dealer networks must work in tandem to turn software-enabled assets into data inputs for insights-driven results.
Service leaders' priorities in the next 12–24 months*
These findings suggest that manufacturers understand the aftermarket's potential to generate new revenue streams that command a premium.
*Source: IDC's 2023 Product and Service Innovation Survey
In the IDC whitepaper, brought to you by Genpact, we unpack how aftermarket services can support your customers throughout the life cycle of their purchases. It covers:
Grab your copy of the IDC whitepaper today.
Thanks for sharing just to add aftermarket refers to?the market providing spare parts, accessories, and components for maintaining or improving an original product, typically an automobile. In other words, it refers to the market offering automobile replacement parts and accessories.
Agentic AI driven Supply Chain Management....passioned for Service
1 年Manufacturers can increase product lifetime and minimize asset downtime by transforming aftermarket services. Kickstart your transformation with this IDC whitepaper, brought to you by Genpact. #aftermarketservices #manufacturing