How to Elicit Clear Commitments: A Coaching Conversation (8.7)
Fred Kofman
Executive Coach | President at Conscious Business Center International - CBC
"In order to hold people accountable, you first need to get a clear commitment from them."
Lynnetta assembled a Diversity Tiger Team of volunteers to deliver a project. They set project plans, timelines, and “put the commitments in place.” But when it got time to actually execute, “It didn’t happen.” The very people that volunteered, just didn’t do it. So she had to do it herself. This created a disconnect between the leaders of the project and the delivery team.
Lynnetta wants to learn how to hold people accountable more effectively, but also to have the open communication so that people can approach her to renegotiate their commitments if they realize they can’t deliver on time.
Here is the conversation we had...
Thanks to LinkedIn Learning for their gracious permission to use this coaching session they filmed for my program on commitments.
Fred Kofman is the author of The Meaning Revolution: The Power of Transcendent Leadership, and Conscious Business: How to Build Value With Values. He is an Executive Coach and Advisor on Leadership Development. This post is part 8.7 of LinkedIn's Conscious Business Program.
Executive Coach with passion for learning and development
6 年#TheMeaningRevolution
Executive Director at National Association of Creative and Cultural Industries
6 年Incredible, great coaching. Thank you for sharing.
Chef Operating Officer at Bosswerk GmbH
6 年Fred, I bought your books like 10 years ago, I had to buy them in USA online and I remember they were like expensive for me at that time, so I bought them together with a friend of mine to share the costs and shipping to Spain. Amazing content, I found in you one of the few authors on leadership who cares about integrity and ethics in business. I have recommended your books and teachings to dozens of friends. It has been a pleasure to discover you. Thanks for your amazing work.
Coach specialised in Professional Transitions at LB Transition Partners
6 年Interesting conversation. The point about integrity and holding people accountable is very valid. Something else that might have influenced the results was the lack of emotional engagement. When the invitation (to join the project) is made, the conversation is very transactional. By explaining potential impact/benefits of the project and getting their emotional buy-in (i.e. generating enthusiasm) there would be more commitment . Good reflection anyway.
Process Consultant & Certified Coach at Fusion Success Group ? Program Management, Process Improvement, Coaching & Training – Healthcare, Bioscience, Manufacturing, Education, & Nonprofits | 40 Under 40
6 年This is an excellent tutorial on team accountability, from gaining commitment from project team members, communicating expectations, to how to re-align with people when there is a misunderstanding, in a way that actually strengthens relationships and maintains integrity on both sides.