How Electrify America is improving the EV charging experience
Electrify America
Powering journeys with over 1,000 charging stations across the US and Canada. We've got you covered. #ChargeOn
Electrify America is committed to providing a reliable network of electric vehicle (EV) direct current (DC) fast chargers that exceed the needs of drivers across North America. There are, of course, challenges to delivering power efficiently when increases in demand and changes in technology are happening rapidly. For example, we’ve seen how the significant increase in EV drivers has affected wait times at some locations. And while some challenges are out of our control, like the time required for a utility to energize a new site, there are a lot of things Electrify America is doing to improve our hardware, software, and the overall customer experience for EV drivers across our network.
With an exceptional customer charging experience at the forefront of our work, we’re driven by four guiding principles.
Electrify America’s Guiding Principles
Maximize availability and power delivery
Prioritize site maintenance to ensure chargers are online and available. Modernize and upgrade under-performing chargers with the latest, high-quality technology to improve uptime and reliability.
Deliver a successful charging session
Provide a seamless charging experience from plug-in to session completion.
Drive adoption and usage
Build larger charging stations and continue to expand locations to meet customer demand.
Promote sustainability, DEI, and workforce training (education, access, and awareness)
Electrify America will continue to support programs within underserved communities to drive zero-emissions vehicle (ZEV) awareness, education, and access; and support ZEV workforce development.
Putting guiding principles into action
We will be sharing details on specific initiatives that bring our guiding principles to life in our following articles.
Senior Business Consultant | Regional Sales | Sales Training, Business & Process Development | Nationally Recognized Sales Leader | Consultative Business Partner
11 个月Did you notice what was MISSING from these objectives? A better customer service experience at their call centers! This company is almost completely indifferent to the personal care and attention from customer service representatives who can both understand and emphasize with a customer service problem. (It appears that NONE of the agents are native English speaking people If this company cared about promoting EV charging technologies they would put their customers first by becoming more transparent in their approach to customer-needs receptivity.
If you really want to improve the experience for Orange County CA you’ll add more locations. With a 20% BEV penetration in California your stations are fundamentally inadequate for the amount of customers you have to serve.
Senior Technical Trainer
1 年I’ve always been surprised, that EA hasn’t signed an agreement with someone like a starbucks to place fast chargers where they are needed most. I know Volvo just started something, but seems to be a huge opportunity. I’d guess if it hasn’t been done, there is a reason for it.
Sr. Director of Engineering , e-Propulsion at Sensata Technologies
1 年And this is why we have NACS adoption sweeping the industry.