How does UX improve customer Onboarding?

Onboarding is similar to dating. A pleasant experience will keep you interested in your partner and gradually strengthen your bond. On the other hand, strange and perplexing expertise will almost certainly result in a quick breakup after the second or third date. The same is true for onboarding.

"'Customer Onboarding' is an umbrella term that's often used to describe the entire process users go through when they start their journey as a customer of your product or service.” According to ChartMogul- “The onboarding experience can define your customer's ongoing relationship with the product."

Onboarding UX designs the process your users will go through when discovering and using your product. This process functions similarly to a touchpoint map, outlining people's interactions with your SaaS product and how your system can guide them to make the discovery process less confusing and more engaging.

Tips on How UX improves customer Onboarding

• Shorten the learning curve.
• To indicate task completion, include a progress bar.
• Divide the onboarding process into smaller stages.
• Good copy will help you connect with your users.
• Create a workflow for product discovery and map the "aha" moments.

What are the best practices for excellent user onboarding?

• Understand the users you're onboarding.
• When onboarding new users, keep expectations in check.
• Incorporate action into your user onboarding process.
• In your user onboarding experience, use WOW and AHA effects.
• Request that push notifications be sent at the appropriate time.
• Speak the language of your users.

Well, these short and crisp ways will surely convey the reasons in your mind for how UX actually improves the experience overall. Stay tuned for more updates.