How Does a Human Touch Can Transform the Client Experience?
In a world where technology is constantly advancing, it's essential not to lose sight of what makes exchanges so rich: the human part. Nearly 83% of consumers are looking for experiences that will bring them joy and happiness*.
While innovations facilitate and optimize interactions, they cannot replace the authenticity of human relationships. It is precisely the combination of these two dimensions - technology and human contact - that creates an optimal customer experience.
This combination of the human, the digital, and the physical, goes hand in hand with increased personalization of services, an essential pillar in offering a unique experience to each customer. In previous newsletters, we have explored these themes and shown how they are shaping the future of retail.
?In this edition with the new Booxi colors, we've rethought our identity to fully embody our values. Our ambition? Reconcile technology and people, to deliver an even richer, more authentic customer experience.
?* The Future 100 study, 2024
LATEST NEWS
Booxi gets a new identity
We are evolving to reflect our ambitions and our commitment to our customers. Check out our latest rebranding launch video, in which our CEO, Elie Perez, shares his vision of this transformation. There's still time to take a look!
Customer Journey by Booxi
We're organizing an immersive journey at Tech for Retail on November 26 and 27, where you can discover our partner solutions through the experience of a fictitious consumer, led by agencies.
Oh My Cream Testimony
Find out how Louise Malartre, Retail Coordination Manager at Oh My Cream, transformed appointment management in-store and online thanks to Booxi. Watch the full interview on YouTube!
SPOTLIGHT
Renna? Launch
Renna?, a beauty department store, is now using Booxi in its Royalmount store in Montreal to enable customers to book free or paid in-store beauty appointments via the website.
Yext Partnership
Yext will be with us at Tech for Retail, on our booth, reflecting our ongoing collaboration to deliver innovative solutions to retailers. We're actively working together to connect appointment scheduling and store locator - more information to come.
PRODUCT UPDATES
Rebranding: Booxi's use remains the same
Our rebranding marks a new stage for Booxi, while keeping what you appreciate most: the efficiency and simplicity of our platform. The design will evolve gradually, with no impact on your usage habits.
Track the source of a booking
The manual “Acquisition Channel” field allows you to identify the origin of bookings, providing a better understanding of the performance of your acquisition channels. By knowing exactly where bookings come from (e-commerce site, advertisements, etc.), you can optimize your marketing strategies and adjust your campaigns to maximize traffic and conversions.
MUST-SEE EVENTS
Tech for Retail - From 26 to 27 November 2024 In Paris, France
NRF Big Show - From 12 to 14 January 2025 In New York, USA