How does echowin work?

I’m often asked to explain exactly how echowin works and today, I'm ready to demystify that question. Imagine calling a business number and instead of the usual wait times or mechanically scripted responses, you're greeted warmly with the information you need, efficiently, and with a conversational tone. Here's how we achieve it:

When you dial an echowin number, our sophisticated AI engine is instantly alert. It connects the incoming phone call with an AI agent, which greets you in the voice and style selected by the business. What’s special about this interaction is that our AI listens and understands, thanks to the extensive learning in the form of references provided by the business. And it is no ordinary Q&A system. Rather, it uses generative large language models to understand the intricacies of a real conversation.

So, what are these generative AI and large language models? They are, in essence, advanced AI models trained on vast datasets from the internet. They have reasoning and logic capabilities. These allow our AI to construct comprehensive responses in real-time, providing fluid, contextually accurate answers and not just pre-scripted replies.

Next up are the scenarios - think of them as specially trained mini-AI for different situations like routing to the right department or collecting caller information. The creation of these scenarios is easy with our no-code Scenario Builder, which combines powerful AI and user-friendly tools.

Now, let’s delve into references. Consider them the training material for your AI agent. We recommend a Q&A format for these, but creativity is also welcomed. To go a step further, we’re developing ways for the AI to extract information from your website pages or Google Docs, automatically enhancing its understanding of your business.

None of this would be possible without the combination of powerful large language models, optimized by our engine to provide fast and accurate responses. Handling these huge models require considerable compute power, especially challenging in real-time scenarios where immediate responses are expected. We've implemented clever optimizations to make it work seamlessly, and we continuously strive to further improve the response time.

Finally, the voices for our AI are synthesized using state of the art neural techniques and we're always working on incorporating even better voices to suit your specific business needs.

It's been a thrilling journey creating echowin, and we're committed to revolutionizing the way businesses manage their calls. We are on a mission to make communication as smooth and efficient as possible. We're just getting started, and we're incredibly excited for what lies ahead!

Kaushal Subedi

CEO & Co-Founder at echowin