How to dodge delivery delays?
Ever since the advent of e-commerce, the ease of doing business has increased tremendously. But selling online has its own challenges. The biggest challenge is delivering products on time. One of the truly unsatisfying things to occur for a customer is late delivery.
In a perfect world, product delivery would occur on time without any issues or delays. But, in some instances packages can arrive with damage, faults & incorrect attributes. These issues can anger the customer. Avoiding delivery delays can make a big difference in realizing customer satisfaction & eventually enhancing the growth of your business.
What leads to delivery delay?
Misspelled addresses, incorrectly completed order forms & insufficient information can cause delay in delivery. Sometimes the retailer fails to document orders properly. When the delivery company is supplied with insufficient information, the package fails to reach the customer's? doorstep on time .?
2. Technical Glitches?
It is difficult to respond & streamline orders when you are facing frequent system failures. This subsequently leads to delivery delays
3. Weather Conditions
Weather conditions hinder quick delivery of products to customers. With weather, road shut-downs inevitably end up causing delays due to show transits.?
4. Inadequate Logistics
Logistics tops the list as one of the major reasons for delivery delays. If you have a logistics setup that is insufficient for the product demands, you will get delays. When faced with such a situation, it becomes imperative for an online business to outsource its fulfillment services.?
Impact of delivery delays
Late deliveries decrease your customer retention rate. In turn, late deliveries drastically decrease your customer lifetime value. Delivery time is directly connected to customer retention. Customers who experience a delivery delay when ordering ? for the first time are unlikely to order again from the same company. This explains why some brands are so successful, while others are lagging behind in terms of growth.
If you cannot manage prompt deliveries, it is advisable that you enlist the services of a fulfillment company.?
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Strategies to avoid delivery delays
Setting a minimum delivery allows you to attend to your order in a better & clear way. Delivery time must be realistic. On the other hand, the delivery time should not be discouraging to the customer.
2. Update inventory regularly
Some of the products have more demand while others experience infrequent orders. You have to update your inventory regularly to replace products that have been delivered. It would be very frustrating for a customer to order product that does not exist in your inventory.
3. Prepare warehouse
Always prepare your warehouse in such a way that it is easy to dispatch products to their respective destinations.
4. Use automated logistics software
Automation can contribute in reducing delivery times. Automated software determines which products to ship based on order time. Purchasing automated logistics software can be expensive. Therefore enlisting a tech-powered service provider is a pocket-friendly solution.
5. Enlisting fulfillment service provider
Fulfillment services providers handle storage, packaging & delivery of your orders. Hiring fulfillment service providers helps in reducing operational costs, improve scalability & avoid delivery delays.?
Edgistify is one of India’s leading e-commerce fulfillment & hyperlocal delivery providers. Our dark store & warehousing network enables us to expedite your product delivery. We provide hyperlocal delivery services all over India making 10 min to 1-hour delivery possible. We help you to store products closer to your customer and deliver them on time.?
To know more about our services visit us- www.edgistify.com