How Do You Navigate Leadership Through the Chaos of Today's World?

Here I share some insights from my journey leading V-Soft Consulting through the challenges we have all had to face during these last couple of years. If you have any articles or suggestions that helped you or your organizational leadership adapt, please share them in the comments below. I hope this look inside V-Soft's journey is of value to you in even a small way. (This article is a summary. To see my full article you can find it here.)

Use Chaos to Gain the Edge

In times of chaos, it’s important to remember that other people are experiencing their own level of difficulties. Use an empathetic approach when working with teams, clients, vendors, and really anyone you meet. Make sure to ask,?“how can I help?”?On the client level, it shows you’re willing to learn about the problems they’re experiencing. At V-Soft, we recognized the need to create new ways to get the same work done and uncovered technological innovations to help our clients and our company get back to a new normal of work.

More importantly, empathy is required on a widespread internal level. At V-Soft, we made sure to send out small gifts to our employees throughout these times to make sure everyone felt valued and heard. As well as hosted virtual town-halls to answer any questions employees had. In fact, as we look to 2022 and beyond we are continuing this approach to make sure all of our teams know they are appreciated despite distance or work from home isolating that can detach workers from their teams.

Maintain Resilient Operations

If your company is saddled with inefficient processes in normal times, just wait for how bad those processes will hinder you in times of chaos. Businesses must maintain and continuously address any cost-heavy or inefficient workflows. This will be a lifesaver when you need to fall back on bare-bones operations, especially if personnel or additions cost-cutting measures take place.

1. Implement?automation?in appropriate processes
2. Understand which departments aren’t efficient or are bureaucratic and not accountable
3. Ensure your Digital Transformation journey is on track because companies with a higher degree of digital processes are more resilient.
4. Create a culture of transparency and clear communication
5. Create a culture of?Innovation?and Collaboration. If it’s truly an unprecedented time, your team should feel comfortable brainstorming solutions and feel empowered to act on those solutions.

Uncertainty is the Norm But Take Full Responsibility for Results

Yes, times of uncertainty make everyone’s job harder, but these circumstances should not be an excuse for poor results. You must work harder to maintain results in times of chaos. Successful leaders adopt a mindset that whatever chaos is happening, it should be no excuse to impact your goals and growth. The goal should be to focus on maintaining steady growth each year.

Keep Your Purpose Top of Mind

All this is easier said than done, but what can make these tips easier to manage in times of chaos is remembering your purpose. What is the “why” behind your business? That doesn’t disappear during chaotic times.?A strong “why” can keep you and your teams centered.

At V-Soft, our mission and values are to provide innovative solutions to complex businesses challenges. (more about us here) Guess what becomes even more complex during times of uncertainty? Business challenges! I am thankful to share that while we had our challenges, V-Soft was able to build a stronger foundation in 2022, and moving through 2021 we are back to our momentum of growth. This was not an accident but an intentional effort by our leadership team to care for employees, be agile and adjust quickly, and partner with leading companies like?ServiceNow,?AWS,?UIPath,?SoftwareAG, and?Salesforce?to name just a few.

For a deeper dive check out the original article published in my President's corner in my leadership blog right here.

About the Author – Purna Veer

Purna Veer is a nationally-recognized entrepreneur and technology, thought leader. As the founder and President of V-Soft Consulting, Purna has led the company from its humble beginnings to over 1,200+ global employees and is recognized as a leader in the field of IT services. Learn more in his?President’s Corner here, review his articles on Forbes here, or connect with Purna on?LinkedIn.