How Do You Measure Great Member Experience? With Baby Pictures

ClaimDOC member advocates provide top-notch customer service to DirectAccess+? members, and they do so much more. In the latest episode of ClaimTalk, Amanda Ogg, one of our member advocates and our training manager, Lori Van Groningen, visit with Executive Vice President Bruce Hansen and Senior Relationship Manager Stephanie Mohr about?how they approach the challenges facing our members.?

Lori and Amanda share details about the training member advocates go through and some of the unique ways members show their appreciation. There would be no headache-free direct access to care or cute baby pictures without their efforts.

Subscribe now so you never miss an episode.?

• Apple
• Spotify
• YouTube

Check out more episodes at Claim-DOC.com .

Chapters:

• 0:00 —?Introduction
• 1:04 —?Meet Lori Van Groningen and Amanda Ogg
• 4:10 —?What challenges do member advocates face?
• 9:55 —?Success stories
• 12:00 —?How does ClaimDOC train member advocates?
• 14:52 — Closing