How do you Follow up?

The 2022 Sales Enablement report is out, and the statistics are quite frightening!

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1.?????60% of customers say “no” four times before saying “yes”. 48% of salespeople never even make a single follow up attempt

2.?????80% of sales require 5 follow up calls but 44% of salespeople give up after one follow up call

3.?????35-50% of sales go to the company that responds first

4.?????75% of online buyers want to receive 2-4 phone calls before a company gives up; 12% would like a company to try as many times as it takes to get hold of them

5.?????42% of people would be more likely to make a a purchase if they were followed up at an agreed, specified time

6.?????57% of people said they would be more likely to purchase if they hadn’t been hassled or pressurised in the follow up

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For more statistics and trends on sales follow ups click here

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What does all this have to do with I’m Your P.A.?

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Many of our clients are smaller businesses who are not in a position to follow up, the “salesperson” is also the technician, the receptionist, the bookkeeper and everything else! The team at I’m Your P.A. are trained in customer service; they have the time to follow up when others may struggle. We take initial enquiries for our clients by email, webchat and phone calls; therefore, we are normally the company that responds first. Need five follow up calls? That’s fine, we will schedule them to fit in with the prospect. Are you worried that your prospect will feel hassled or pressurised? Don’t be, we will make them feel loved and cared for.

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It is obvious that we all need to nurture our prospects to ensure they have a great customer experience, how do you fit that in to an already crazy schedule? Speak to James or Michele?at I’m Your P.A. on 01902 585222 and let us help you to make your customer journey the best!