How do you create customer loyalty?
You know how some businesses get countless repeat customers?
Because keeping your good clients around is far more financially and emotionally satisfying than always being on the pounce, learning to bring them in repeatedly is key.
How do you create customer loyalty?
Get to know them personally.
1. What is the #1 thing they care about?
2. Why do they stay awake at night?
3. Who on your team has a similar story?
4. When do they feel the most engaged?
5. How can you learn more about them every day?
Now that you know how to build loyalty: When do you feel most connected to your clients?