How do you balance compassion for your staff with the need for efficiency in your facility management practices?

Having interacted with over 150 facility managers and heads, we learned that facility professionals often become more moderate even when staff like housekeeping and security guards aren't meeting the initial expectations.

We conducted a deep analysis of why facility professionals become compassionate towards their staff.

Surprisingly, we found that the value added by a facility service provider is often perceived as less significant than the value of their staff. It's an emotional connection—clients tend to forgive mistakes and appreciate the people behind the service.

This emotional factor often leads facility professionals to stick with their staff and switch service providers instead. They shoulder the burden and prioritize their people over strict efficiency metrics. This human touch shows that facility professionals genuinely care about their teams. We deeply appreciate this attitude and salute them for their relentless efforts to keep workplaces safe and clean.

Safety is their top priority, followed closely by the well-being of their personnel.

Does this resonate with your experience?We'd love to hear your thoughts. Feel free to share this with a colleague or friend if it strikes a chord with you.