How our app helped Jay scale his company 2.5X and save 4300+ hours by automating his internal operations? Client Success Stories: The Everyday Bowl

Summary:

Jay is the founder of a restaurant business, The Everyday Bowl.?He went from spending 4 hours every day on daily operations, feeling frustrated and doing everything manually using a notebook and Excel sheet to getting completely out of daily operations, scaling the company 2.5X and saving 4300+ hours.

How did it happen??

We built an app using Glide to automate his restaurant's business internal operations with features like automatic kitchen order ticket (KOT) generation, daily meal plan schedule for chef and delivery boys, meal sticker generation, driving route optimization and customer updates via WhatsApp.

Tech involved: Glide, 谷歌 Sheets, Google for Developers Apps Scripts, WhatsApp API automation, PDF generation and printing

Industry: Food Delivery
Use case:?Internal Operations
Location:?Mumbai, India ????
Company size: 10-20 employees
Stakeholders involved: Founder, Chefs, Packing team, Delivery team, Customers, Accounts        

Client:

The Everyday Bowl is a healthy meal subscription company. They are focused on creating healthy meals that do not suck. The business included a meal delivery system where each of his clients was on a subscription with him.

Every single day they would receive some meal box based on their choices. They had multiple different options like meals per day, their duration and meal type which they can select while giving the order from the website.

Watch the 4 minute video to see Jay telling in his own words how we helped him!

Challenge:

When we met Jay, he was 2 years into his business & had a very strong system figured out. Keeping all the different permutations and combinations in mind, Jay had to prepare a list of all the food that went out every single day.?

He already had a very strong logic and a system in place to do that. But he was manually doing everything via Notebook and Excel sheets.

To create that delivery list or the meal list for every single day, he had to spend some time using his own logic and creating that list. And if he did not do that every day, the chefs would not know what to prepare.

Finally, these meals had to be delivered through delivery boys so he also needed to prepare another list. He had to manually send them addresses and phone numbers.

When the business was small (20-30 meals/day), it used to take him 1 hour to generate this information for chefs and delivery boys both.

But as the business started scaling, it started becoming cumbersome for him. It was a huge headache for him as everything was a manual entry.

"I used to spend three to four hours every single morning figuring out these little details. It was stressful work and it caused me to make a little mistake here and there and that resulted in customer service complaints quite often."?

In short:

- there was no automation in his business.

- he was spending 4 hours every day on daily operations.

- he was doing everything manually using a notebook and Excel sheet.

- If he fell ill or did not do his job well, his business could be shut down.?

- it was stressful and frustrating work which resulted in manual errors and customer complaints.

So he started to look for solutions to automate this process.

Solution:

Jay had been following our growth from the beginning and decided to approach us. We told him, we could build an app that would automate all the processes within his company. He didn't even know this was possible for his small business. He thought it is something only for the big companies.

"Until now I just searched for things online softwares that could do this but there was absolutely nothing that fit the exact criteria I had. I just assumed that building a custom software would be way too expensive and way too time consuming."

After speaking to us, we explained that we could help him figure out all these processes automatically without a problem. We sat down with Jay to understand the complete step-by-step process of his business and came up with the following features to automate his business:

1. Automatic Kitchen Order Ticket (KOT) generation for complete meal plan:?Customers subscribe for 30, 60, and 90 meals. The app automatically maps out what they will eat each day based on their exact choices and meal calendar.

2. Daily meal plan schedule for chef and delivery boys: Chefs know exactly what to cook in how much quantity and at what time. Delivery boys know exactly what to deliver to which customer.

3. Meal sticker generation: Every meal needs a sticker which was previously manually printed using Excel. Now we use the app data and print all the stickers before the start of the day.

4. Driving route optimization: The route for delivery boys is optimized keeping the closest location on top in order to save fuel. The fuel usage is also tracked by them on the app.

5. Customer updates via WhatsApp: Customers know exactly what they will get on the next day via Whatsapp and also get reminded when their meal plan is about to end.

"The most spectacular thing though was the reaction time to any of the issues we were facing in the early stages of using our app. Once we started using the app, it completely revolutionized the way we work."

With the app in place, the following changes happened:

- the complete business process became automated.

- everything is done on the app itself with a click of a button.

- his entire team uses it to coordinate with customers, make meals and deliver them correctly without any errors.

Link to the flowchart:

Results:

They have been using the app for the last 4 years. The app makes it possible for them to function at the scale without wasting their 3-4 hours every day.?

From 3-4, hours to 0 is a remarkable difference. Jay is getting 2-3 days back of an employee every week. So it is saving him money because they can do other work. It has saved him more than 4300+ hours till now.

The app has reduced the number of mistakes that go on to the customer. The customers are getting a way better experience. Because they're getting what they actually ordered. The error rate which was 8% earlier has come down to less than 1%. So it's been a massive reduction in errors.

It is so much easier to train the employees now with the simple app than the complicated Excel sheets in the past.

In short:

- his business has scaled up to 2.5X.

- he saved 4300+ hours across the team.

- It is easier for him to train the employees now.

- the error rate which was 8% earlier has come down to less than 1%.

- Jay's time spent on admin tasks is literally zero and he is now completely out of daily operations.

"Instead of doing work that's maintaining the business, I can do work that's growing, the business. Modernizing Processes has completely changed the way we work and we could not work at the scale that we do without them."

If you are a business owner who is facing internal operations problems like Jay, feeling frustrated, wasting your time doing manual work and unable to scale the company, book a discovery call with us with the following link to discuss your project.

Let us modernize your internal business operations, save your time as a business owner and help you achieve your business goals.

The Everyday Bowl Contact Details: