How Dialpad's 12 New Generative Ai-powered Features Will Optimize Your Business

In case you missed it, we've officially crossed $200M in ARR —?highlighting our success and outlook as the industry's ONLY all-in-one Ai Customer Intelligence Platform!

Our investment in #Ai began more than five years ago... and today, roughly 96% of our contact center customers leverage our Ai Chatbot, Ai-CSAT, and Ai Scorecard solutions to optimize business communication, employee collaboration, and customer service for enterprises, medium sized businesses, and small businesses alike.

So... what's next for Dialpad?

Over the year, we'll be harnessing the power of our industry leading models, proprietary datasets, and the emerging capabilities of large language models to roll out new, cutting-edge #Ai-powered features, designed to power the following outcomes for your business:

?? Recaps of meetings you missed. Ai Recap leverages the latest generative Ai algorithms and Dialpad’s proprietary natural language processing (NLP) models to generate short summaries that capture the main ideas and topics of a conversation and define the call’s outcome, purpose, and action items stemming from the conversation. Currently, generated summaries are enabled for all Dialpad calls and meetings if Ai is enabled. With this feature, conversations are more efficient, understandable, and accessible.

?? Full analysis of customer interactions. Ai Scorecards helps improve an agent's day-to-day performance with specific Ai instructions and constant support around any interaction. As a result, Ai Scorecards increases evaluations by 10x, providing instant insight into coaching opportunities, real-time feedback to agents, and consistency by removing human bias.

?? A single source for all training and coaching. Coaching Hub leverages Ai to better serve the workforce by discovering which team members need help the most and with which skills. Previous iterations of coaching platforms have relied on post-call recordings and transcriptions which delays analysis and feedback. Dialpad’s Coaching Hub brings to market the first real-time coaching platform to drive efficiency for users and supervisors as calls take place from a single source.

?? Real-time guidance to ensure consistent processes. Ai Playbooks will provide agents, sales professionals, and recruiters with real-time guidance and tracking against predetermined sales processes and questions they are expected to ask, to help ensure consistent processes are leveraged across teams while reminding users of what to focus on in a call and the next best action to take. Following the call, the technology aggregates post-call reporting and metrics to highlight where processes are breaking down for better outcomes in the future.

We're excited to continue transforming how the world works together, and use the power of #GenerativeAI for good. Keep up with the latest updates here ??