How to Design Excellent Procurement Experiences

How does technology impact your day-to-day work life? The answer: A lot, with 36% of professionals considering leaving their jobs because of a poor technology experience. The tools teams use to source supplies are part of the equation — which means that procurement leaders have an essential hand in how organizations attract, retain, and develop top talent. When it comes to business buying, employees expect and deserve the same seamless and enjoyable purchasing experiences they know as consumers.

This year, we’ve explored the relationship between procurement and talent outcomes:?

• The future of government procurement. Modernization is at the center of government procurement. With an onboarding process supported by a strong technological structure, you can increase new hire retention by 82%. Learn how to improve efficiency and reduce administrative burdens with smart business buying.?

• How digital tools improve hospitality experiences. When supply chain issues, inflation, and labor shortages bogged down the hospitality industry during the pandemic, streamlined procurement processes ensured hospitality teams could get what they needed. AI-powered and automated tools enable simpler purchasing experiences so teams can focus on higher value tasks. Explore how digital purchasing frees up employees.

• Cut outdated technology, retain procurement talent. Employees only work at 60% of their potential because of technology limitations at work. Updated systems drive employee engagement and retention. Discover how modern, simple tools promote efficiency and employee satisfaction.?

• How effective procurement connects with your staff. In the same way great customer experiences lead to brand loyalty, great internal purchasing experiences lead to employee satisfaction and business success. “It’s not just about making their daily tasks easier; it’s about driving productivity and business growth,” says Shelley Salomon, VP of Amazon Business. “Whether they’re shopping for themselves or for their business, customers expect a vast selection, great prices, and a convenient shopping experience.” Learn how to design a smarter buying experience.?

• See which buying tools engage your staff. From finance to manufacturing to travel, all sectors are ripe for procurement optimization. For example, The United Service Organizations (USO), a global non-profit, benefits from preferred suppliers and short processing times after implementing Amazon Business. See the USO’s procurement process in action.

If you’re like us, your customers are your number one priority. As procurement professionals, your customers are also your colleagues. An effective procurement system that has personalization in mind gives your employees the same effortless purchasing experience they’re accustomed to on Amazon.com at work. Advanced tools, that share automated forecasting, analytics, and your preferred suppliers, provide enhanced data analysis that predicts future needs to increase operational efficiency. Discover how Smart Business Buying empowers your team .