How To Deliver Great Customer Service in Real Estate

Want to quadruple the number of leads you get for listings as a real estate agent? Here’s a tip – start taking care of buyers.

Recent CoreLogic research shows only 14% of buyers experience excellent customer service from real estate agents when looking to buy a home. This compares to 31% of sellers who said their agent really taken care of them.

This is kind of crazy – because while it’s true that agents are paid their commission by the vendor, they’re only able to do so because the buyer turns up with a whopping great cheque in their back pocket. 

And it seems reasonable that anyone spending today’s property prices – which let’s face it are terrifying – should expect a level of service that is at least as good as what they receive at their local café when ordering a soy chai mochaccino.

But it’s easy to change this. Most agents have a host of tools they can use to deliver excellent customer service to buyers – and sellers. The trick is to go into useful and helpful mode, rather than hard core hard sell. 

Download the whole report HERE....