How to deliver effective training in the hybrid world
Over a quarter of a million?people from companies around the world use Microsoft Teams to meet and collaborate with colleagues on a daily basis, but how much training have they had on how to use the platform and make the most of its versatile features?
For many, Teams is a platform that got introduced during the pandemic to enhance communication, continue to develop company culture and ensure the digital workflow remained uninterrupted.
As people returned to office spaces, either permanently or more likely on a hybrid arrangement, Teams Rooms have become the next logical advancement. These flexible spaces have allowed groups in shared working environments to host professional and equitable meetings with their remote colleagues and clients.
A significant challenge that has arisen from this is around training needs. Whilst Teams is certainly intuitive and the interface prompts you on how to use the basic functionalities such as Meet Now, Chat and to join groups, for many there has been no formal training.
The training need is further highlighted when it comes to Teams Rooms environments to show users how to make the most of the platform and all its intricacies.
Training is crucial to ensuring a high level of adoption and to make sure that the certified technologies are being utilised properly, and that people are not sat in these incredible spaces having a suboptimal experience on a laptop.
We have developed a series of virtual training programs specifically designed around the Surface Hub and the Microsoft Teams ecosystem. These video-based tutorials are designed for organisations to ensure the best possible adoption of the most versatile collaboration solution on the market.
In the hybrid world, this method of training has proven to be an effective means of delivering essential content to teams that advances their skills and is available on demand when they need it. These practical, featured focused videos are produced in a professional studio and presented by our Collaboration Specialists.
Some of the benefits we have seen include:
·??????Flexible Viewing
Getting everyone into the office at the same time for a formal training session is proving more challenging as the work force has dispersed. This is also not always the best option as it conflicts with daily operations.
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By hosting the training videos on company intranets, or within Teams, employees can access the series and learn in their own time. They can be consumed as and when they need them, whether that’s to refresh their knowledge if they are performing a task they haven’t completed recently, learn as they encounter new functionalities or to watch them all as part of a dedicated training session.
·??????Scalability
Video tutorials can be recorded in a way that allows for multiple languages or subtitles to be added. They can be rolled out globally making one investment viable for the whole company, and can be future proofed with new voiceovers or subtitles as a business expands into new territories.
·??????Globally Available
Whether people are working in the office, at home or on the road, content can be accessed securely to ensure users can always perform the tasks they need to.
·??????Responsive
With new features always emerging, new training needs are always arising. To keep people updated in person relates back to the same challenges of availability and physical meeting spaces.
We are actively releasing new video tutorials to coincide with the release of new Teams and Surface features and introducing a Training as a Service model to ensure organisations are always up to date.
To find out more about our Microsoft Surface Hub training video series, visit: