How to delegate something that is complex

Transcript from video:

What is this? I'm not doing that again. What is this? I'm not doing this again. I'm not doing that. No, I quit doing that. Okay, but who's going to help me do these things, though?

Hey, it's Alzay Calhoun with Coveted Consultant. Let's talk about delegation. Let's talk about delegating complex tasks.

One good example of a complex task to delegate is the use of software inside your business. In today's time, there's all kinds of software that are needed inside your business, and oftentimes, they have to hook up to each other, and changing one software piece requires you to have to navigate all of the others. Just making a software work can be a challenge all to itself.

So, you want help with that. You want someone to help navigate the software, or maybe even delegate the entire execution of it all. How do you do that? Right? Because there are many people who say they're good at software and they're not, and then you hire them and it doesn't work out, and you get frustrated. Have you ever done that before?

Okay, let's skip that. All right? Okay, so here's what I recommend. It's a process that I follow all the time. I have a one-on-one meeting with the person I want to take the task from me. In that meeting we walk through the entire process in excruciating detail of every bloody i to dot and t to cross. That person asks me every question and sub-question and question underneath that. We do the whole thing. Sometimes that takes 15 minutes. Sometimes it's three hours. But, we go through the entire process, and I record that conversation. And that recorded asset becomes their training, and so they are now able to follow this training.

Now is the training perfect? No, because it has all those details in it. We go back and forth between options and we discuss details and what have you, but now they have an asset that they can go back and review in order to answer their own questions and in order to then create a new, refined training of their own.

So, we go through, we go through the big, long half complicated version of it in an effort to then iterate to a more refined training process. But you can't do that unless you're clear about what you want this piece of software to do. You've got to be clear on the software platforms inside your business, how you want them to connect, what you expect from each one.

It's important here that you don't just train someone on the 40 different things that that software tool can do. That's less important. You want to train someone in the workflow of how to execute that software platform. Your clarity drives the value and speed of your outsourcers' or delegators' productivity.