How to Deal with Difficult People

Hello, my friends!?

I am excited to share this week's featured episode,?How to Counter/Deal with Difficult People with John Dieffenbach!

In this episode, we sit down with John Dieffenbach, a seasoned negotiation expert with over 30 years of experience at Ernst and Young (EY). John shares his best-kept secrets on how to negotiate like a pro, giving us insights into the world of negotiation.

One of the key takeaways from our conversation with John is that experience is your best weapon when it comes to negotiation. The more you negotiate, the more confident you become in your abilities, allowing you to navigate challenges with internal and external people more effectively.

John also stresses the importance of being aware of the science of emotion in negotiation. Understanding how emotions play a role in negotiation can help you identify potential roadblocks and find ways to overcome them.

During our discussion, we also touched on several elements to look for in a negotiation, including the Zone of Possible Agreements (ZOPA), how your reputation can impact the negotiation even before you enter the room, and why it's essential to be mindful of what you put on social media.

For those having conversations with difficult people, John shared tips on how to level the playing field and find the key drivers of the negotiation. He also discussed the importance of influencing your opponent, finding common ground, and developing rapport to create a more productive negotiation environment.

Finally, we explored the changes in negotiation over the last decade and the science of psychology behind effective negotiation. By the end of the episode, it's clear that negotiating like a pro requires a combination of experience, awareness, and a strategic approach to finding common ground and achieving mutually beneficial outcomes.

Other Episodes From This Week:

In this episode, Aramide Fields, Member of The Executive Committee for Women In Law Japan, for women of color living in Japan, discusses how to successfully face cross-cultural negotiations with authenticity and confidence.

We'll see how showing up as you are and breaking the mold can be a superpower.

You'll learn as we discuss:

1. The importance of understanding the context you’re in
2. Identifying and leaning into your strengths (Collaboration and adaptability/comfort with ambiguity are key)
3. Advantages of being a unicorn

In this episode, Alex Grodnik teaches us:

1. How to get comfortable with rejection
2. How to use rejection strategically to find success

In this episode, Jeff Jones talks about running the company "Reclaim Your Joy" in partnership with his wife. Their mission is to help individuals improve their personal and professional lives by establishing a connection between their head and heart, which they believe is key to achieving success.

You'll learn as we discuss:

1. How our beliefs and experiences effect our negotiations
2. Our attachment to the outcome of the negotiation
3. Are we negotiating from fear?
4. The power of the pause
5. The huge difference between who we are and what we do

In this episode, Doug Ulman, CEO of Pelotonia, discusses how to have difficult conversations around building a community that shares your values.

We'll learn how to:

1. Build a community
2. Give up to gain
3. Have shared values

Listen in and comment below to let us know what you think!

Don’t forget to subscribe to?Negotiate Anything ?( the #1 negotiation podcast in the world) on Apple Podcasts, Google Podcasts, and Spotify.?

Have a wonderful weekend!

Kwame

CEO & Founder of American Negotiation Institute

#negotiation #sales #business