How Customer's Rule
April Hargraves
![April Hargraves]()
April Hargraves
Experienced Logistics Manager with an extensive background in empowering clients and providing an unstoppable partnership, in order to create successful solutions for all their supply chain needs.
Something to think about....
89% of customers began doing business with a competitor following a poor customer experience.
74% of customers say they have spent more with a company because of a history of positive customer service experiences.
6-7x - It is 6 to 7 times more costly to attract a new customer than it is to retain an existing one.
67% of online consumers say that they've had to unsatisfactory service interactions in the past months
60% of companies that prioritize customer experience generate 60% high profits than those of their competitors.