How Customer-Centric is Your Organization?

On June 18th at The Yale Club in New York City, H2K Labs invites CEOs and senior-level revenue-critical leaders to participate in a rapid learning program focused on developing customer-centricity in multi-sided business environments. Should you attend?

Let's Find Out. Ask yourself the following questions.

1. How is the customer prioritized during team and management meetings?
2. How often do the CEO and leadership meet with customers and prospects?
3. How are you measuring customer-centricity, loyalty, and satisfaction?
4. What comes first? Cost-cutting or customer engagement innovation?
5. How many people engage with the customer once a contract is signed?
6. When does a sale start in your organization?
7. How involved are your customers in your product innovation and iteration process?
8. How is customer feedback captured, evaluated, prioritized, actioned, and measured?
9. How collaborative are your sales, product, marketing, operations, and customer service teams?
10. Who is accountable when a client complains, cancels, and/or does not renew?
11. How happy are you with new business acquisition, retention, expansion, and overall revenue health?
12. Do you have a single view of the customer across the entire business? How do you democratize customer insights across key functions like audience marketing, sales marketing, sales, customer service, content, and product channels?

If you are struggling to answer at least two to three of these questions, LunchLab NYC can help. These are just some of the questions we will be addressing during LunchLab.

Register Today

LunchLab is designed for CEOs and senior-level critical executives leading multi-sided businesses such as media, events, business information, marketing services, e-commerce and marketplaces. Attendees will receive:

1. Eight 30-minute Rapid Learning Sessions
2. The Eight Capabilities of Customer-Centric Organizations
3. Templates to Identify and Prioritize Pilot Programs
4. Execution Planning Models
5. And, of course, lunch, coffee break, and networking

This is a vendor-free executive education learning experience. Cost to attend is $125.

Reserve your spot today.