How Curiosity Can Help You Build Better Client Relationship
How Curiosity Can Help You Build Better Client Relationship. An article by Clarence Cheong

How Curiosity Can Help You Build Better Client Relationship

Introduction

If you're like most business owners, you're always looking for ways to improve your client relationships. You may think that the key to success is finding new clients, but in reality, it's just as important to maintain the relationships you already have.

One of the best ways to maintain strong client relationships is to nurture your curiosity. When you're curious about your clients, you're more likely to be interested in them and their businesses. This, in turn, can help build stronger, more meaningful relationships.

In this Newsletter, we'll explain how curiosity can help you build better client relationships and share some tips for staying curious about your clients.

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The Skill of Curiosity

Curiosity is a skill that can be developed over time.

Like any other skill, curiosity takes practice and patience. The more you explore and ask questions, the better you'll become at it. Not only will you learn more about the world around you, but you'll also learn more about the people in your life.

Curiosity allows you to build relationships with others by creating a sense of understanding and connection. When you're curious about someone, you're interested in them as a person, not just as a client or customer. You want to know what makes them tick, what their story is, and what matters to them.

Curiosity is the gateway to intimacy, and it can help you build stronger, more meaningful relationships with others.


The Importance of Curiosity

Curiosity is often seen as a bad thing. We're told not to be nosy, to stay away from other people's business, and to just mind our own affairs.

But what if we looked at curiosity in a different light? What if we saw it as a tool that could help us build better relationships?

As it turns out, curiosity can be one of the most important tools in your relationship arsenal. It helps you learn more about the other person, understand their motivations, and figure out what makes them tick.

Curiosity also allows you to build trust. When you're curious about someone, they know that you care about them and that you're interested in their well-being. This creates a strong foundation for any relationship.


How to Be Curious

Curiosity is the key to any successful relationship, and that goes for your relationships with clients, too. When you're curious, you're open to learning more about the other person and their interests.

When it comes to your clients, being curious is the best way to get to know them and understand their needs. It also shows them that you're interested in them as more than just a client - you want to get to know them on a personal level, too.

There are a few things you can do to be more curious and build better client relationships:

  • Make a point of asking questions about their work, their life, and their interests. LISTEN WELL.
  • Take an interest in their hobbies and what they do outside of work. PAY ATTENTION.
  • Make sure your conversations go beyond just business - find out what makes them tick as a person. APPEAR INTERESTED IN THEIR INTERESTS.

When you show genuine curiosity towards your clients, they'll appreciate it and feel valued. Plus, it'll make them more likely to come to you with any questions or concerns they have.


The Benefits of Curiosity

Curiosity is one of the most important traits we can possess when it comes to building successful relationships - with clients, friends, partners, and more. It's the fuel that drives us to learn more about the other person, to ask questions and explore their world.

In business, curiosity is a pathway to unlocking new opportunities. By actively seeking to understand our clients and their needs, we're able to provide them with better service and form long-lasting relationships. We can then see beyond the surface and get to know our clients in a deeper way.

When it comes to building better client relationships, curiosity is always the key.


How to Use Curiosity to Build Better Client Relationships

When you're curious about someone, you want to get to know them better. You ask questions, you listen attentively, and you show interest in their lives.

When it comes to your clients, using curiosity can help you build better relationships with them. By taking the time to learn more about their lives and what they care about, you're able to create a connection that goes beyond just business.

Ask questions like:

  • What do you enjoy spending most of your time on?
  • Do you have children? Wow! What do you do with them? Do they make you proud?
  • What are your business interests? Tell me more!
  • Where do you come from? What are some of the things you love doing there?

Say things like:

  • Oh, I have been to your country [Insert Country name here], and I love the [Insert Food/Culture/Attraction here]... You are very fortunate! What do you love?
  • I see we have similar interests! So exciting! Tell me more!

Ending off with questions is a great way to show that you care about their well-being and thoughts. When your clients know that you're interested in them as people and not just as customers, they'll be more likely to stick around and continue doing business with you.

Curiosity is a powerful tool, so make sure to use it to your advantage!

Because, if you can make your clients CURIOUS ABOUT YOU TOO, you have won!


Examples of Using Curiosity in Client Relationships

When it comes to client relationships, curiosity can be your best friend. By being inquisitive and actively listening, you're able to better understand your clients' needs and wants. Not only does this help foster trust and understanding, but it also helps you provide better service and support.

There are countless ways to use curiosity in your client relationships. Here are a few examples:

  • Ask open-ended questions that allow your clients to share more about themselves. This helps you get to know them better and build a stronger connection.
  • Make a point to learn about your clients' hobbies and interests. When you show an interest in what they enjoy outside of work, it helps them feel appreciated and valued.
  • Be curious about your clients' challenges and how you can help them overcome them. When you're able to offer solutions and support, it makes them feel confident in your abilities as a provider.

Above all, LISTEN WELL. Practice active listening, to showcase this. More about listening can be found here: https://www.dhirubhai.net/pulse/how-listen-maximum-impact-power-powerful-listening-clarence-cheong

Remember! There is no point to ask questions, and not listen to the answers.


Conclusion

In order to truly connect with our clients, we need to be curious about them. What are their interests? What makes them unique? What drives them? When we take the time to learn about our clients, we can better connect with them, and build more meaningful relationships through better Empathy with them.

Curiosity is a skill that can help us in all aspects of our lives, and it’s important to always be learning and growing.


Pro Tip:

If you PRACTICE this skill every day, for 2 weeks: I assure you that you will feel a MARKED IMPROVEMENT in your client relationships and sales ability (and also how you can deal with your bosses!)

Give it a shot: what do you have to lose?


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Inspired??drop me a DM ?- always looking for like-minded individuals to connect and exchange ideas with :) Have a great day!

Nurjesa Shehadeh

Content Design That Grabs Attention—and Opens Wallets | Master Carousel Design for LinkedIn? (No Experience Needed) on my featured section | Marketing Consultant at Just Connecting

2 年

It's important to keep curiosity burning, however a person should also know when to ask and not to.

Alex Rosborough

Outsourced Sales & Marketing Department for Manufacturers | Building & Nurturing Customer Relationships at Scale for Our Clients

2 年

I could not agree more with this!

Poh Choon Kia

CEO, Infinity FA | Full-time dad

2 年

Yes stay curious for the right things and that’s how we grow?

Akindele Mikail

Web3 Content Writer & Marketing Strategist—Web2 (B2B SaaS) || Hands-on Growth for Funded Startups, Agencies, & Tech Companies with User-first SEO-Optimized Tech Docs (DeFi, AI, FinTech, Blockchain, NFT, P2E, GameFi)

2 年

Awesome ?? tips, Clarence. Apt as always ??

Sapphire Hunter

I facilitate behavioral change to help clients explore their full potentials || Guidance Counselor || Mental Health Advocate || Therapist || Content Writer

2 年

I Iove this post! Indeed curiosity produces a birthplace for learning ????

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