How To Create A Telegram Bot For Jira Integration

As one of the top messaging apps in the world, Telegram is a great addition to your omnichannel support. The app is user-friendly, and has gained popularity in recent years, allowing for 200,000 member group chats with no?limits on the amount of data stored or length of video files sent.?Since it's an open source platform with a lot of API documentation, developers created hundreds of bots and other applications that can be used with Telegram channels.

With that in mind, we're here to explain to you how to link Telegram with Jira using?Telegram to Jira Connector?as well as how to create a bot that will serve as your customer support channel.

Why should you create a Telegram bot?

As we know, chatbots are certain programs that automate interactions within a specific platform or independently. Creating a bot in Telegram can do much the same thing.

• A bot automates interactions between a company and users, without putting a strain on agents for easily answered inquiries.
• It offers a streamline communication process to enhance the customer experience.
• It provides a personalized approach through immersive conversations using dialogues, menus, and forms.

You can?customize notifications, and create and manage bots with a lot of flexibility.?

The best part is that?Telegram?guarantees a safe interaction with your users, as all the information passed around is encrypted to ensure you're secure.

How to Create a Bot and Link It to Jira

When integrating Telegram to Jira, you form a connection between the two. This way, every new Telegram message is automatically converted into a Jira issue. Any comment on the issue will then be sent back as a Telegram message for the user to read. To learn how to create a support bot for your users and then link it to Jira, you can follow the steps below:?

1. Go to your Telegram account
2. Search for 'BotFather'
3. Make sure it's the verified account
4. Type in '/newbot'
5. Choose a name for your bot
6. Create a username for the bot, ending in 'bot'
7. Once it's done, copy the username
8. Head to your Jira account
9. Go to 'Projects'
10. Scroll down to 'Project settings'
11. Scroll down again to 'Link Telegram Bot'?
12. Open the credentials you just received
13. Add your 'Telegram Bot Username'
14. Paste your 'Telegram Bot Token'
15. Click on 'Next'
16. Select 'Get IT help' to choose what determines a ticket is closed
17. Select 'Resolved'
18. Click on 'Save'

For a better visual of the steps, you can see them in action in the following videos:

Conclusion

Telegram has over 550 million monthly active users, making it an essential platform to add to your omnichannel support. A Telegram to Jira integration might be the ideal choice to boost your workflow. It allows you to connect your Telegram to Jira, automatically convert Telegram messages into Jira tickets and all-round optimize your omnichannel communications for better agent productivity and customer engagement. With Telegram to Jira Connector, you can create a specific bot to help your customers reach out to you easily, making the most of your Telegram to Jira integration.