How to Create & Scale a Global CS Team

How to create and grow a global Customer Success team is something executives often grapple with, especially when their companies are growing rapidly due to mergers and acquisitions. 

What should the structure of a Global Customer Success team look like when different companies with different products merge?

How does the company continue to invest in its Customer Success Managers to ensure they are properly enabled to handle the new business environment that occurs as a result of a merger?

This was the topic of discussion at the most recent Toronto Customer Success Executive breakfast hosted by DesiredPath and held at the offices of eCompliance.

Star Hofer, VP of Customer Success at eCompliance moderated the group through a very engaged discussion on the topic with companies tackling the challenge in various ways.

To read highlights of the event here:

https://www.thedesiredpath.com/post/how-to-create-scale-a-global-cs-team

If you are responsible for the Customer Success strategy at your company and are interested in joining the group, please contact me at [email protected].